Travel Group Specialist

A well-established and growing travel specialist in Calabasas, CA is looking for a

Travel Group Specialist – Sales / Reservations

Temp-to hire position

$17.50 - $25.00 /hr depending on experience

This position is primarily responsible for coordinating and overseeing the selling of the product to Travel Agencies, Tour Operators, groups and guests by performing the following duties.

Essential duties and responsibilities include but are not limited to:

Exceed travel partner and guest expectations through the completion of all reservation and sales related processes as listed.



Responsibilities for Group Bookings:

Initiate contact with assigned group producers to explain booking procedures, booking policies, payment terms and intake special requests.

Manage Group accounts including creating and maintaining the group master account.

Maintain relationship with travel agencies including monthly follow-up calls to assess sales momentum and respond to client needs.

Create and maintain individual reservations within the group master account.

Intake all group special and custom requests and coordinate their fulfillment with the operations department.

Manage group inventory including allocating, releasing and blocking cabins in the reservations system and escalating inventory challenges to the Group Sales Manager and Director of Reservations.

Collect and process group payments and allocate payments to the associated bookings and master accounts.

Keep detailed financial records of all revenues and costs related to assigned groups including providing detailed financial summary to the client.

Request group airfare and custom hotel/land arrangements.

Coordinate and interface with the Marketing department to facilitate client requests for promotional collateral.

Coordinate with the IT department for account productivity reports and for assistance with system issues.

Communicate new promotions to assigned travel partners and accounts.

Attend consumer and trade shows as needed.

Responsibilities for Guest Bookings:

Handle inbound sales calls and work to convert calls into sales whenever possible.

Emphasize saleable features, quotes prices and payment terms.

Collect and process payments.

Request air quotes, hotel extra nights and other client special requests with the appropriate internal department.

Make outbound lead follow-up calls to potential and existing customers, by telephone and e-mail, to qualify leads and sell products.

Answer questions and recommend appropriate products to fulfill customer needs.

Ensure quality control of bookings to maintain the integrity of the product and to fulfill client needs.

Handle high call volume, navigate system software and utilize relevant internal tools.

Book cruises, generate invoices and follow up with travel agents or direct guests.

Develop and nurture relationships with travel agencies and/or direct clients.

Verify client information in the reservations database and requests updates to the database when necessary.

* Once hired by client, company offers special benefits.