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Training Coordinator
•30 days ago
| Hours | Part-time |
|---|---|
| Location | 451 - 76126 Benbrook, Texas |
About this job
KangaRew, Inc.
d.b.a. Home Instead Senior Care #451
Our Mission
To enhance the lives of seniors and their families by actively changing the face of aging.
Our Values
1. To Honor God in all we do
2. To treat each other with dignity and respect
3. To encourage growth in ourselves and others
4. Build value in our service to others
Home Instead Senior Care®
Training Coordinator - Part-Time
d.b.a. Home Instead Senior Care #451
Our Mission
To enhance the lives of seniors and their families by actively changing the face of aging.
Our Values
1. To Honor God in all we do
2. To treat each other with dignity and respect
3. To encourage growth in ourselves and others
4. Build value in our service to others
KangaRew, Inc. – dba Home Instead Senior Care #451
Objective: The Training Coordinator is responsible for the execution and organization of all training programs for CAREGiversSM. This position will also require the support of shared services. The Alternate Administrator is responsible for implementing and supervising the administrative policies of the Agency and assist in administratively supervising the provision of all service. They continuously evaluate the plan through a series of ongoing communications.
Primary Responsibilities:
Objective: The Training Coordinator is responsible for the execution and organization of all training programs for CAREGiversSM. This position will also require the support of shared services. The Alternate Administrator is responsible for implementing and supervising the administrative policies of the Agency and assist in administratively supervising the provision of all service. They continuously evaluate the plan through a series of ongoing communications.
Primary Responsibilities:
- Reflect the core values of KangaRew, Inc., dba Home Instead Senior Care #451.
- Assist RRC and the Administrator with the counsel of CAREGivers on quality concerns, support training programs for CG’s to meet State regulations and Home Instead Senior Care standards
- Back up the Administrator in the audit of client files for business and in accordance with DAD’s requirements
- Serve as a liaison to the Emergency Preparedness team, A team overseeing compliance with the Agency’s policies and procedures related to Emergency Preparedness and Response Planning per Federal and State Regulations
- Answer incoming calls in a friendly, professional and knowledgeable manner
- Develop, monitor and execute a monthly training calendar
- Enter and maintain accurate client and CAREGiver records in the operating system
- Maintain regular attendance at the office to execute job responsibilities
- Demonstrate open and effective communication with owner, colleagues and CAREGivers
- Schedule and conduct CAREGiver Orientation
- Evaluate and update all orientation and training materials as needed
- Develop in-service topics to meet CAREGiver and office needs
- Schedule and conduct CAREGiver Training, In-services and Alzheimer’s Training
- Conduct offsite training sessions to engage and educate the community
- Ensure Home Instead Senior Care standards are met and upheld
Secondary Responsibilities:
- Monitor and comply with federal and local labor and safety laws
- Field new client inquires over the phone in a knowledgeable manner, enter information into the operating system and print out care consultation form
- Develop, plan and facilitate quarterly CAREGiver Meetings
- Perform any and all other functions and responsibilities deemed necessary
- Conduct introductions, care consultations and quality assurance visits as deemed necessary
Critical Numbers
- CAREGiver training conducted in accordance with franchisor and state requirements 100% of the time
- Achieve and maintain 50% completion rate of Alzheimer’s training by CAREGivers working for the franchise office
- Conduct 1 offsite community training sessions per quarter
Education/Experience Requirements:
- High school graduation or the equivalent
- Two years of related business experience or an equivalent combination of education and work experience may be considered
- Must possess a valid driver’s license
Supervisory Responsibilities:
- This position with be responsible for overseeing all of the Job functions performed by the franchise office’s CAREGivers in relation to training provided them.
Knowledge, Skills and Abilities:
- Must have an understanding of and uphold the policies and procedures established by KangaRew, Inc., d.b.a. Home Instead Senior Care #451 (an independently owned and operated Home Instead Senior Care franchise).
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines
- Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
- Maintain 12 hours of continuing education per year in matters relating to management of the Agency. Comply with Training in Administrative Agencies: TAC 97.259 and/or TAC97.260.
- Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures
- Must demonstrate knowledge of the senior care industry
- Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
- Must be able to establish good working relationships with the franchise owner, office colleagues, CAREGivers and the community
- Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
- Must present a professional appearance and demeanor
- Must have the ability to operate office equipment
- Must be patient and congenial on the telephone
- Must have computer skills and be proficient in ClearCare, PowerPoint, Excel and Word
- Must have the availability to work evenings or weekends as required
- Must have the ability to perform duties in a professional office setting
- Must have the ability to work as a part of a team
- The ability to read, write and comprehend English
- Ability to work a flexible schedule including evenings or weekends as required
- Ability to travel locally and possible exposure to unpleasant weather
- Ability to perform duties in a professional office setting promoting efficient functioning and coordination of all Agency activities to ensure the highest level of client services.
Your employer is KangaRew, Inc., d.b.a. Home Instead Senior Care #451(an independently owned and operated Home Instead Senior Care franchise). Your employer is not Home Instead, Inc. This job description does not create an employment contract, nor imply it. Employment with your employer remains at will.
Essential Home Instead Senior Care®
Competencies
People who are competent at delivering results assume personal responsibility for achieving outcomes and work effectively with little direction. They are dependable and responsible. Customer Service Recognizing and understanding customers’ needs and delivering in a manner that exceeds customers’ expectations. People who are competent at customer service have a desire to please customers and can recognize customers’ needs. They consistently do more than is required of them to ensure that the customer is satisfied. Influencing & Persuading Convincing others to adopt a course of action. People who display this competency influence others without being excessively aggressive or pushy. They understand their audience and modify their method of persuasion accordingly. They are confident and do not give up easily. Teamwork & Collaboration Effectively working and collaborating with others toward a common goal. People who are competent at teamwork build and maintain cooperative work relationships with others. They complete their own tasks for group projects in a timely and responsible manner and directly contribute to reaching the group goal. Interpersonal Communication Communicating clearly and effectively with people inside and outside of the organization. People who are competent at interpersonal communication listen effectively and develop rapport with others. They are able to articulate their thoughts and ideas clearly, they present information in a straightforward and logical way, and they ensure that they are understood. They share information with others that will improve overall work progress. Living Home Instead Building trust, taking the lead and sharing your heart.
Home Instead Senior Care®
Training Coordinator Competencies
Advising, assisting, mentoring and providing feedback to others to encourage and inspire the development of work-related competencies and long-term career growth. People who display this competency are sincerely interested in the development and success of others. They provide honest feedback and guidance in a supportive manner and assist others in meeting individual goals and challenges. In all, they are positive, objective and fair. Presentation Skills
Having the skills to effectively communicate to an audience in a formal setting. People who display this competency are able to organize and articulate their thoughts and ideas clearly. They use visual presentation tools to deliver information in a straightforward and logical way. They prepare well, adjust their message to their audience, and deliver smoothly. Motivating Others
Inspiring others to perform well by actively conveying enthusiasm and a passion for doing a good job. People who display this competency encourage and inspire others. Functional Acumen
Having the skills, knowledge and abilities necessary to be effective in the specific functional content of a job. People who display functional acumen will be competent in the important functional areas required by the job. They will have the necessary education, training or experience to do their jobs well. Continuous Learning
Striving to expand knowledge and refine skills through education and training. Inspiring others to develop and refine knowledge and skills relevant to their work. People who display this competency always strive to improve their knowledge, understanding, abilities and skills throughout their working lives. Through their example or by direct encouragement, they also inspire others to be lifelong learners. Planning and Organizing
Effectively organizing and planning work according to organizational needs by defining objectives and anticipating needs and priorities. People who are competent at planning and organizing efficiently manage their time and the time of others and effectively handle multiple demands and competing deadlines. They identify goals, develop plans, estimate time frames and monitor progress.
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