Receptionist / Cashier II - Diagnostic Imaging

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures & forwards appropriately; greets & schedules patients for diagnostic imaging procedures based on varying scheduling parameters depending upon modality; reviews written instructions w/ patient on pre-examination preparations & provides correct preparation items; directs expedite & stat exam requests appropriately & confirms appointment; obtains completed patient history form & relays to technical staff; identifies & quotes patient co-pay fees from established fee schedules & correlates w/ patient's current health plan coverage.

Essential Functions:

* Greets & communicates w/ patients in friendly, confident & courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears & concerns regarding procedures.

* Determines status & nature of examination; recognizes & responds appropriately to special problems & scheduling requirements based upon type of procedure & available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.

* Determines & explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization & billing procedures; requests letters of preauthorization of pre-approval if indicated.

* Obtains, extends, computes, & verifies variety of charges pertaining to services rendered, health plan dues, & medications etc.; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks & credit slips; issues receipts accordingly.

* Operates computerized cashiering system by entering transactions to post appropriate charges for services & supplies; refunds customers for overpayments of various services w/in authorized limits; assures all appropriate documents & signatures are obtained; enters refunds in computerized cashiering system.

* Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report &/or transaction reports. reconciles & resolves any discrepancies; reports to lead or supervisor as appropriate.

* Prepares & processes bank deposits; prepares & logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders & maintains change fund; buys & sells change from department cashiers; resolves any discrepancies; compiles data & information for special & routine reports, studies, & statistics as requested; uses up-to-date charge schedules & price lists for use in calculating charges & quoting estimates.

* Receives, verifies, logs&secures deposit bags from other departments; prepares, compiles, & logs deposit bags for armored car pick-up; compiles, analyzes & trends data&information as necessary for special&routine reports, studies, statistics as necessary.

* Receives telephone requests from patients, nursing & other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments & examination preparations for all modalities at all clinics.

* Collects, documents & correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders & other pertinent information into Radiology Information System.

* Reviews written instructions w/ patient on pre-examination preparations & forwards questions to technical staff as necessary; explains importance of complying w/ preparations; distributes preparation substances necessary for procedure.

* Informs waiting patients of important changes in departmental operations that adversely affect service &/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.

* Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.

* Identifies & quotes patient co-pay fees from established fee schedules; correlates w/ patient's current health plan coverage.

* Notifies supervisor or designee of significant delays or operational problems; refers problem situations & complaints to supervisor.

* Receives, prioritizes & relays incoming phone messages to various subsections & personnel w/in diagnostic imaging department; operates departmental paging system.

* Rotates through all reception stations w/in department on regular basis, w/ exception of Angio/IR.

* Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment & preparation information to insure patient comprehension & satisfaction.

* Demonstrates knowledge, skills, & abilities necessary to provide care &/or service appropriate to age groups served.

* Demonstrates knowledge, skills, & abilities necessary to provide culturally sensitive care &/or service.

* Performs other duties & accepts responsibility as assigned.

Basic Qualifications:

Experience

* Six (6) months clerical experience in health care facility.

Education

* High school diploma; or equivalent combination of education (lesser)&experience may be considered in lieu of requirements.

License, Certification, Registration

* N/A

Additional Requirements:

* Type 40 wpm.

* Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented , initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.

* Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

* Talking to co-workers, customers, outside vendors, and on the telephone.

* Reading, writing, speaking and understanding English.

* Training/giving and receiving instructions.

* Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:

* Experience in diagnostic imaging function.

* Post high school coursework in office procedures or teaching.

* Demonstrated knowledge or training in medical terminology.