Customer Service Rep 1 Bilingual

Job Title:

Customer Service Rep 1 - Bilingual

Job ID Number:

5149704

Schedule Type:

Reg-Time

Work Hours:

40

Location:

Lubbock,TX

Qualifications:

At Wells Fargo, our vision is to satisfy all our customers' financial needs and help them succeed financially. In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive. As part of a team that serves one in three American households, you will play a vital role in living our commitment to the highest ethical standards and maintaining the valued trust of our customers and communities.

Wells Fargo Virtual Channels (WFVC) serves Wells Fargo consumer and small business customers through digital and contact centers. The contact centers in WFVC operate as Wells Fargo's primary contact center organization. Our customer-facing locations provide service and solutions to customers by phone, email and letter 24 hours a day, 7 days a week. With nearly 12,000 team members, the contact centers serve approximately 450 million customer contacts annually, supporting consumer, small business, credit card, online banking, and home equity.

Consumer Service: Consumer Service, part of WFVC, provides world class service and flexible solutions over the phone to grow our customer relationships.

Currently hiring for training class starting on 11/2/2015. Training hours are 8:00am -- 5:00pm Monday-Friday for 6 weeks (Must be available to attend entire paid training class).

Our Customer Service Representatives (CSR):

* Quickly answer our high value customer inquiries in a friendly and courteous manner

* WOW each customer by going out of the way to please them

* Provide first call resolution, while following strict procedures that meet compliance guidelines

* Look for every opportunity to introduce products and services to help our customers succeed financially

Our next big investment is in you! Wells Fargo Bank offers:

* Career Growth

* Broad array of medical, dental, vision plans and wellness benefits

Responsible for responding to routine inquiries and complaints from internal and external customers regarding financial products and services. Duties include: looking up information and transactions on-line; resolving routine problems and inquiries and referring difficult problems to more senior representatives. May cross-sell or refer products.

Please Note: To apply for this position, update your contact information (email and phone number) and upload your resume.

1+ years experience interacting with people or customers and 6+ months experience using a computer as demonstrated through work, military, or education experience. Demonstrated ability to listen and elicit information effectively. Demonstrated excellent verbal and written communications skills. Experienced PC skills including ability to troubleshoot common problems and navigate the internet/intranet. Proven ability to navigate multiple windows and applications and utilize search tools to find information.

Must be able to pass the Spanish Speaking Proficiency Exam administered by a third party vendor and able to service customers in both English and the foreign language.

Eligible for a 5% language differential.

1+ years of customer service experience within a call center and/or banking environment.

Wells Fargo systems knowledge to include CSA, Fiserve/Check Free, CCM, Online Banking, and Bill Pay.

Working knowledge of CIV, REX, NICE, Hogan and Virtual Library.