Lead Service Technician - Colorado Ski & Golf

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

The Department Lead: Service Technician is responsible for maintaining outstanding customer service as per company standards, assisting with store operations, generating sales, merchandising, and safeguarding company assets. Acts as Tuning Center Lead and helps ensure the department has appropriate accountability.

Responsibilites include, but not limited to:

• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting products.
• Act as a mentor who can train and lead the Tuninig Center Service team with effective communication.
• Supervise and direct the Tuning Center Service team to maintain a clean, organized and safe work environment.
• Responsible for performing quality tunes and repairs to customers' equipment.
• Ensure that all work orders are written up accurately and in compliance.
• Prioritize work in an expedient manner, always with a eye on safety.
• Establish professional, yet personalized rapport with customer upon contact; by phone or in person.
• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale.
• Describing and promoting Tuning Services offered and products in line with customer's express needs.
• Ensure pricing is accurate and current including any and all promotions.
• Register access to ring up sales, lead all Service Technician duties and adhere to all store policies and procedures.

 Qualifications:

• 3 years Service Technician experience - preferred
• Maintain a working knowledge of products and trends within the snowsport industry
• Maintain a working knowledge of ski and snowboard tuning services and machinery.
• Previous ski/snowboard Tuning/Repair shop and customer service experience
• Commitment to providing excellent customer service
• Basic computer skills with the ability to learn the register
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English
• Ability to comprehend and apply specific company designed methods and protocol

At Colorado Ski and Golf and Colorado Ski and Sport, “guarantees through expertise” is our motto. We are the premier ski and golf shop in the Denver Metro Area. We specialize in outfitting our guests in the best, highest rated and most specialized items to fit their needs. We stand behind our guarantee because we know our associates are passionate about what they do – providing excellent customer service. You can also take advantage of being part of the Vail Resorts family with employee perks, such as a free ski pass to our world-class resorts, discounted lodging, and more. We sell the top brands, carry the most gear and have the most fun. Come join our team and become an expert in the outdoor retail industry. Learn more here. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 114731