Call Center Supervisor

We have a great opportunity with growth potential for a Call Center Supervisor at Staff Management in Round Rock, TX. The primary responsibilities are to ensure that all associate services are completed per the client contract. A primary objective for the Call Center Supervisor is to fill the client order each day. All activities that are related to filling a shift fall under the responsibilities of the Call Center Supervisor, as well. Supplementary activities can include interviewing and orienting associates, calling to schedule them, completing any training or testing required before the associate can start, calling out to locate absent associates and/or candidates and rescheduling, and tracking payroll reporting to ensure accurate payroll and invoicing. Additional responsibilities related to shift management include completing operations reports, tracking data in additional client or company reports, checking company records for accurate associate files and completed data input, and managing safety programs. The Call Center Supervisor may be called on to perform additional tasks such as the daily management of Group Leads and/or administrative support staff, as well as any strategic projects the account is called upon to complete.

The hours for this position are Monday- Friday from 8am to 5pm. You must also have availability to work holidays, weekends, and additional hours as needed to support scheduled overtime during the week.

What you'll do:

* Supervise Group Leads. Directly supervise Group Leads by assigning tasks, following up on their completion and providing feedback on performance. The Supervisor may also act as a communicator between the Group Lead and the client in difficult matters.
* Shift Check-In. Be available during the beginning of the shift(s) assigned and place correctly at the site. Follow up with the client to ensure satisfaction and/or provide information when the order is not filled.
* Tracking Associate Attendance/Conduct/Performance. Develop a system by which all information is entered into StaffTrack and/or Gate daily on each associate. This can be completed by the supervisor or delegated and to an administrative staff and overseen.
* Fill the Order. Provide clear information to the Service Team about open orders (order board/ Department Requirement sheets) and oversee or perform outbounding to fill the order.
* Complete the Daily Operations Report and Call-In. Enter the post-check-in information into the standardized operations report at the conclusion of the shift check-in and provide the information to the client and/or the manager(s) and director responsible for the account by fax and/or voice mail, as instructed.
* Safety Management. Complete regular safety checks, issue warnings to violators and complete accident reports when required. This may include managing associates on light duty, providing them with work within restrictions, following up on injury status and entering all pertinent information into Risk Console.
* Support the Account's Development. Through initiative, look for ways to improve the Account by developing and simplifying procedures and finding solutions to problems before being asked.
* Recruitment. At least 50 % of his/her time will be spent on a combination of recruiting and shift management to fill positions on a shift.

What you bring to the table:

* High School Diploma/GED required
* Previous supervisor, manager, or group lead experience in a call center environment or other fast paced, high volume associate environment
* Previous call center experience a plus
* Computer Skills (MS Office, Excel, PPT and Word)
* Strong Customer Service and Client Relations

Does this sound like the opportunity for you? Apply online TODAY!

http://staffmanagement.greatjob.net/jobs/EntryServlet?job=10LMS

Who We Are, How We Work:

* Staff Management | SMX partners with Fortune 500 and mid-sized companies to deliver innovative staffing solutions with superior results across a multitude of industries and geographies.
* Recruiting, hiring, training, managing, tracking and retaining thousands of temporary workers daily is what we do.
* When a client outsources a workforce management program from Staff Management | SMX, a dedicated team works from within the client's facility to remain fully immersed in the work environment.
* We leverage our expertise in high-volume contingent workforce outsourcing, our experience with leading VMS systems and our vendor-neutral management approach to ensure that you get the best-qualified candidate for the best rate.
* As part of TrueBlue Outsourcing Solutions, we offer clients a broad range of workforce management-related solutions. TrueBlue is the largest industrial staffing firm in the United States, connecting over 100,000 people with work each day, and recruiting over 250,000 full-time employees each year.
Staff Management/SMX provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Staff Management/SMX complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall and transfer, leaves of absence, compensation, and training.

Staff Management/SMX expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Staff Management/SMX's employees to perform their expected job duties is absolutely not tolerated.