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Intuit Powered by Convergys - Technical, Customer Service Tier 2 Position - South Mountain 4611 E. Baseline Road, Phoenix, AZ 85042 - Full-time
•30 days ago
| Hours | Full-time |
|---|---|
| Location | 4611 E. Baseline Road Phoenix, Arizona |
About this job
Do you have an interest in supporting small businesses and accountants? Do you love technology and enjoy working in a fun environment troubleshooting for business professionals? Do you have QuickBooks or financial software experience?
If you have always dreamed about having a job doing what you love to do, then come join the team! Convergys, formerly known as Stream Global Services, continues to grow in Phoenix! We're talking about paid training, competitive wages, and greater career potential. These immediate openings in technical and customer support will be the start you have been waiting for.
At Convergys, our Technical Support Professionals are treated like the winners they are! As a Technical Support Professional, you'll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you'll be rewarded for helping people quickly, professionally while making them smile. You will answer calls from customers, helping them resolve issues while inputting their call information into the computer.
Successful Technical Support Professionals are individuals who:
* Enjoy providing professional telephone technical support
* Respond to routine inbound phone calls with the expectations of providing a high degree of professional and superior technical evaluation
* Enjoy helping customers understand the features and benefits the products and work systematically through hardware or software problems
* Have excellent communication skills: verbal, written, listening and reading
* Assist customers systematically through billing, hardware or software problems
* Can gauge customer technical ability and modify delivery skills accordingly
* Have a strong desire to learn continually and grow professionally
* Can quickly think of alternative solutions to customer problems
* Are comfortable working on a team and supporting others
* Are able to adapt well to changing circumstances, direction, and strategy
Training & Production Schedules: Discussed during the interview process.
Apply directly and view all job postings at www.convergys.com Job # 42084
Call a member of our Talent Acquisition team today to learn more about this GREAT opportunity! 480-477-1451
Convergys Offers:
* Competitive pay with the potential for a monthly performance bonus
* Fully paid training and daily coaching
* Full benefits package including 401k option
* Paid time off
* Promotional opportunities
* A business casual and fun work environment
If you have always dreamed about having a job doing what you love to do, then come join the team! Convergys, formerly known as Stream Global Services, continues to grow in Phoenix! We're talking about paid training, competitive wages, and greater career potential. These immediate openings in technical and customer support will be the start you have been waiting for.
At Convergys, our Technical Support Professionals are treated like the winners they are! As a Technical Support Professional, you'll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you'll be rewarded for helping people quickly, professionally while making them smile. You will answer calls from customers, helping them resolve issues while inputting their call information into the computer.
Successful Technical Support Professionals are individuals who:
* Enjoy providing professional telephone technical support
* Respond to routine inbound phone calls with the expectations of providing a high degree of professional and superior technical evaluation
* Enjoy helping customers understand the features and benefits the products and work systematically through hardware or software problems
* Have excellent communication skills: verbal, written, listening and reading
* Assist customers systematically through billing, hardware or software problems
* Can gauge customer technical ability and modify delivery skills accordingly
* Have a strong desire to learn continually and grow professionally
* Can quickly think of alternative solutions to customer problems
* Are comfortable working on a team and supporting others
* Are able to adapt well to changing circumstances, direction, and strategy
Training & Production Schedules: Discussed during the interview process.
Apply directly and view all job postings at www.convergys.com Job # 42084
Call a member of our Talent Acquisition team today to learn more about this GREAT opportunity! 480-477-1451
Convergys Offers:
* Competitive pay with the potential for a monthly performance bonus
* Fully paid training and daily coaching
* Full benefits package including 401k option
* Paid time off
* Promotional opportunities
* A business casual and fun work environment
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