Guest Service Representatvie/Leasing Consultant - Full-time / Part-time

NEW POSITION DUE TO COMPANY GROWTH!

Oakwood is actively expanding and we have several new openings in anticipation of acquiring an additional property in the Mountain View area.  This is a fantastic opportunity to join a company renowned for delivering world-class service to our internal and external clients alike. If you enjoy working with a great team in a collaborative, fast paced environment with strong growth potential, apply today.

 

POSITION DESCRIPTION

Oakwood Worldwide Mountain View will be where residents will enjoy resort-class amenities.  In this role you represent Oakwood and deliver our Golden Touch level of customer service every time a guest enters the lobby. 

***Must be able to work a flexible schedule***

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Completing all reservation paperwork on a daily basis
• Faxing or emailing all reservation paperwork to contact and/or end user on a daily basis.
• Authorizing credit cards and sending reservation confirmations after all paperwork is complete on a daily basis
• Auditing all final paperwork for correct signatures and correct intent to vacate dates
• Updating reservations software with correct payment and contact details for all current guests
• Following up on all pending paperwork on a daily basis
• Answering phones and entering work order requests for maintenance
• Display positive and energized personality and behaviors that demonstrate a can-do attitude
• Leasing responsibilities will include showing apartments to prospective customers, following up and closing lease agreements
• Tracking and reporting on sales traffic and closing results

 

QUALIFICATIONS

• 2+ years experience in an Administration and Organizational environment
• Exceptional customer service and phone skills.
• Professional verbal and written communication
• MS Word, Excel, and Outlook
• Ability to close a sales transaction

 

Oakwood Worldwide offers a very competitive compensation and benefits package. Along with competitive salary, the company offers medical, dental, vision, short and long-term disability insurance, tuition reimbursement, flexible spending accounts, paid vacation and sick leave, paid holidays, and a 401(k) plan.