Service Representative Night

Job Summary

• Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
• Responsible for assisting and directing members/guests.
• Monitoring incoming inquiries and ensuring proper check in procedures are followed.

Essential Duties & Responsibilities

• Member Check in/Customer Service.
• Greet all incoming members.
• Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages.
• Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
• Keep front desk area and lobby clean, clutter free, and orderly/organized.
• Clean and organize lobby, and weight and cardio rooms.
• Record equipment, facility, and janitorial issues on the Maintenance Logs.
• Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low.

Certifications / Educational Level

• High School Diploma or GED required.
• Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment).

Experience

• Must have 6-12 months experience in customer service function.
• Experience operating multiple phone lines preferred.
• Basic Computer Skills.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
• Frequently required to lift and/or move up to 25 lbs.