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in Friendswood, TX
Service Representative Night
•30 days ago
Hours | Full-time, Part-time |
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Location | 130 West Parkwood Avenue Friendswood, Texas |
About this job
Job Summary
- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
- Responsible for assisting and directing members/guests.
- Monitoring incoming inquiries and ensuring proper check in procedures are followed.
Essential Duties & Responsibilities
- Member Check in/Customer Service.
- Greet all incoming members.
- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls or take messages.
- Handle member service issues to include: Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments, etc.
- Keep front desk area and lobby clean, clutter free, and orderly/organized.
- Clean and organize lobby, and weight and cardio rooms.
- Record equipment, facility, and janitorial issues on the Maintenance Logs.
- Inventory Front Desk supplies including first aid kits, and report to Service Manager when supplies are low.
Certifications / Educational Level
- High School Diploma or GED required.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment).
Experience
- Must have 6-12 months experience in customer service function.
- Experience operating multiple phone lines preferred.
- Basic Computer Skills.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours and must talk and hear. The employee occasionally sits, walks, kneels, and reaches with hands and arms.
- Frequently required to lift and/or move up to 25 lbs.
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