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in Miami, FL
Service Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | 20851 Dixie Drive Highway Miami, Florida |
About this job
- Responsible for delivering the 24 Hour Fitness Service Promise; contribute to running a clean, friendly and well maintained club, and executing the team member basics of being on time and complying with the dress code.
- Responsible for assisting and directing members/guests.
Essential Duties & Responsibilities
- Greet all incoming members and guests.
- Ensure all check-in procedures are followed.
- Ensure Guest Fitness Profiles are completed and appropriate fees are collected.
- Answer all incoming inquiries and obtain appropriate information to direct/transfer calls/guests.
- Handle member service issues to include: Personal Training, guest, Lost and Found items, new membership cards, change of address, EFT setup or change, and questions regarding billings and payments.
- Promote and sell merchandise.
- Keep front desk area and lobby clutter free, and orderly.
- Perform general cleaning duties to include hourly locker room checks.
Certifications / Educational Level
- High School Diploma or GED required.
- Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization (within 60 days of employment).
Experience
- Must have 6-12 months experience in customer service function. Retail environment preferred.
- Experience with multiple phone lines preferred.
- Basic computer skills.
Physical Requirements
- While performing the duties of this job, the employee is regularly required to stand for up to 8 hours. The employee occasionally sits, walks, kneels and reaches with hands and arms.
- Frequently required to lift and/or move up to 25 lbs.