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Customer / Technical Support Specialist Job - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | San Diego, CA San Diego, California |
About this job
Customer/Technical Support Specialist needed for a contract opportunity with Yoh's client located in (La Jolla-UTC) San Diego, CA.
Top Skills You Should Possess:
- Customer Support
- Technical Support
- Outstanding work ethic
What You'll Be Doing:
- Speaking with internal staff and resolving email migration issues.
- Provide Tier I technical support for designated proprietary software products ensuring that service level and customer satisfaction agreements are met.
- This is primarily done over the phone and via email communications.
- Provide detailed and comprehensive incident documentation in Siebel incident tracking database.
- Proper escalation of incidents to management.
- Ability to handle high pressure situations.
What You Need to Bring to the Table:
- Requires at least 6 months - one year of experience in a similar position.
- Nice to have MS Exchange work experience.
- Troubleshooting Skills.
- Solid working knowledge of PC based computer hardware and software required; experience in a software development customer service environment preferred.
- Ability to work in a team based environment and multitask.
- Strong communication skills both verbal and written.
- Ability to work under pressure.
- Strong e-mail experience
- Experience with mobile devices
- Excellent people skills
Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more !
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer, M/F/D/V. to contact us if you are an individual with a disability and require accommodation in the application process.
J2W: PROF ; J2W: INFOTECH
TAX TERM: CON_W2
J2WBRSDIEGO
Ref: 1063531
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