Overnight Front Desk Agent / Night Audit - Grand Summit

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

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The Grand Summit is curently hiring a Night Audit/Front Desk Agent. This is the perfect position for someone looking for a more professional position who is looking to have days free and is able to work alone. A focus on guest service is a must as this position is responsible for handling the operation of the Front Desk.

Responsibilities include (but are not limited to):

• Position is overnight and applicant must be willing to work alone.
• Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
• Check guests out and ensure billing is correct.
• Run various computer reports at the beginning and end of the shift.
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
• Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
• Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
• Computer training and knowledge of how hotel reservations work.
• Understand and be able to make a walk-in reservation.
• Knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
• Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
• Make full use of the intranet and Public TC-Fileserver for additional knowledge and information.
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Knowledgeable of the Grand Summit, Silverado and Sundial hotel amenities and lay-out.
• Assist in general maintenance and inventory of Front Office equipments and supplies and cleanliness of the Front Desk, PBX and reception area.
• Assist Bell and Valet when appropriate.
• Cross-train with other departments and be able to cover shifts (as necessary)
• Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager, or Night Audit Supervisor.

Qualifications:

• Use of keyboard, bending, lifting
• Must be able to lift a minimum of 50 lbs.
• Standing for extended periods of time.
• Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene.
• Must be willing to work weekends, holidays and nights and graveyard shifts.
• High school plus minimum one year of relevant clerical experience or a combination of education and experience from which comparable knowledge and skills are acquired.

Becoming part of the Park City team means you’re joining one of the best ski brands in the world. The legendary Park City mountain and town are crafted from local charm and hospitality. And living and working in Park City brings its own benefits. From the hip and friendly ski-into-town cultural scene to the unrivaled Wasatch powder of America’s largest mountain resort, Park City has a pulse that’s as charming as it is rewarding. Join our team and come experience all that Park City has to offer.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 116790