Customer Support - Full-time / Part-time

Description:

Santa Rosa company is seeking qualified individuals to work in the Customer Support Department, open between the hours of 8 AM and 10 PM 7 days a week. The Customer Support Department provides technical support to a large subscriber base using a diverse set of products, including DSL and email access. Support is provided via telephone, email and live chat.

The Customer Support Department currently consists of around thirty people working in a casual, yet fast-paced environment. Good office etiquette, communication and team-working skills are important.

Requirements:

• Familiarity with both Windows and Apple operating systems
• Basic knowledge of networking and dial-up hardware
• Working understanding of common internet browsers and mail clients
• Excellent verbal and written communication abilities
• Full-time positions are available
• Hands on experience with DSL is a plus
• Linux shell and networking skills are not required, but beneficial

Benefits:

• Casual work environment
• Lounge/break area includes, free play arcade, ping pong, fresh brewed Starbucks coffee and hot chocolate
• dog friendly work environment

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.