Customer Service Rep

WORK EXPERIENCE REQUIREMENTS
- Significant customer service experience and/or training highly preferred
- Energy industry specific experience preferred
OTHER SKILLS/ABILITIES
- Must have exceptional skills in the following areas:
o MS Office
o Communication
o Problem Solving
o Multi-tasking
o Managing tasks in a high call environment
o Customer Service
- Ability to think of creative solutions for customer service issues
- Must be willing to work on a rotating schedule
- Must be open to work and travel during emergencies and natural disasters in order to keep customer service operations running smoothly
- Fluency in Spanish preferred
EDUCATION REQUIREMENTS
- High School Diploma or Equivalent Degree Required

? The schedule can change periodically based on call volumes. (50-75 calls per day)
? They will have the same hours through the week and it does not change day to day.
? We do ask for them to be flexible as we offer a lot of OT during the high volume months (summer). Also if people call in sick, etc. we need the additional coverage.
? All the contractors will most likely work the 10-7 shift Mon-Fri.
? We do have a rotating Saturday shift from 8-5 with a day off scheduled during the week. They will work maybe one Saturday every two months. They also can trade with another agent for their Saturday shift. We ask them to work through lunch on Saturday as we provide their lunch so they actually work 9 hours and it gives them 1 hour of OT.
? OT is based on volume and staffing (people out unexpected). This is where the flexibility comes in?this is also where they shine if they step up to the plate when we ask for volunteers - that makes a difference! It is rare I pull the mandatory OT card this is usually based on volunteers. As the busy season comes upon us the OT becomes available. So ? someone can have 5 ? 8 hours of OT a week depending on volume/staff. Hope that answers your question.

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.