Customer Service Representative

Looking for candidates with bachelors degree's or experienced with call center and a good work history. Resolve issues for home owners about there mortgage. Provided information on amounts owed, due date, payoff amounts due, principal balances. Process payments and also set up payment plans. Review home owner account to see what best options are available to them when they are no long able to pay for the home, with out falling into foreclosure.

Within this position you will:

• Research and resolve customer problems that require in-depth research and provide written explanations of research problems.
• Review trial and final escrow analysis reports to determine the accuracy of the analysis. Provide verbal and written explanations of escrow analysis to mortgagors.
• Review short payments to determine if these payments should be applied.
  Provide mortgage verifications as requested by mortgagors.
• Assist with tax research, HUD subsidy loan re-certification, monthly HUD subsidy billing, partial release of security processing and optional insurance set-up and remittance as assigned.
• Complete other duties and projects as assigned by the Customer Service Manager

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.