Student Loan Outbound Caller - Full-time / Part-time

Aerotek is looking for customer service/collection representatives to work in a call center environment and work off of a dialer system with inbound & outbound calls. Candidates will be collecting on past due student loans in the early stages of delinquency(1-60 days). Candidates will be responsible for taking calls, calling students themselves and their co-signers to negotiate terms on how to get them current on their past due loan.

Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls

These are non-routine and require navigation through multiple screens and programs. (early stage collection between 1-60 days past due)
Negotiates repayment plans.
Handle collection inquiries and issues.
Make decisions about acceptance/return of partial payments.
Must have 1+ year experience in a direct customer contact, service, retail, collections or sales environment.

Pay begins at $12.00/hr. Pay bump to 13.00/hr after 90 days

M-F 8:30am-5:00pm 3 days a week including Friday. 2 days of the week candidates are required to work 12:30-9:00pm.

4 week paid training is M-F 8:00am-4:30pm

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.