Senior Field Service

Manpower is currently hiring a Senior Field Service for one of our clients in Detroit, MI! Job Responsibilities: *Respond to dispatched service calls in assigned territory within Customer SLA commitments *Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications *Effectively schedule calls to manage SLA requirements across assigned activities *Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure *Assist customer with any reported issues or questions on Lexmark product(s) or offerings *Train Customer on appropriate usage of Lexmark product & features *Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site. *Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking *Manage local part inventory and ensure accurate tracking of inventory levels and transactions. *Present a positive image through proper attire, communication skills and personal grooming. Requirements: *3-5 years in field service or customer support *Strong electro-mechanical aptitude *2-5 Years' experience in servicing laser printers and multi-function laser devices, preferably Lexmark *Excellent driving record *Valid driver's license *Sound administrative skills *Ability to properly lift 60 pounds or less frequently *High school diploma or GED *Associates degree in electronics or equivalent Contract Length: 1 year Pay: $25.40/hr If you are interested in this position please apply and go to www.manpowerjobs.com and create a profile with us! Should your qualifications match that of the position, the recruiter will contact you. If you have additional questions, please contact the recruiter: Dashiona Hogan Email: Dashiona.Hogan@manpowergroup.com Phone: 414-982-1960 EXT.333 Please apply to this position directly and go to www.manpowerjobs.com and create a profile with us! When emailing or calling, please reference Advert ID#263272 NOTE: Please DO NOT contact your local manpower office directly, as this position is not being serviced out of that office, please reach out to the recruiter listed above. Manpower is an Equal Employment Opportunity (EEO) Employer.