Online Customer Service

Work for one of the largest Banking systems in the USA.

Inbound call center. Customers will be calling in with questions on the website; calls can consist of password resets, helping with navigation questions, and other basic computer/site issues.

The agents will be low level technical support, walking them through "real-time" step by step navigation and ensuring they have their issue resolved.

* Scripted portions of the call.
* Must be able to train during normal business hours, training will be up to two weeks long.
* Shifts vary per center and are outlined in the requisition in IQN.
* Metrics used for Agent Evaluation: Average Handle Time, Warm Transfers/Referrals, Customer Satisfaction, and Adherence.
* 60-80 calls per day

The ideal candidate must be:
* Enthusiastic and dedicated to providing superior customer service, assist with telephone and email customer inquiries
* Highly motivated and can recognize and seize opportunities for our customers
* Possess excellent written and oral communication skills
* Able to navigate on the Internet


Minimum requirements:
1 year call center experience

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.