Customer Service Representative - Full-time / Part-time

General Summary:

Answer incoming calls from customers and sales representatives to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide product information and complete general administrative tasks and order follow-ups.

Principal Duties and Responsibilities:

*Answer phone calls for product information, troubleshooting, general information and order processing.
*Keep internal databases that house customer information clean and up to date.
*Review and audit order paperwork prior to order processing
*Issue returns authorizations (RA's) for repairs and credits under company guidelines.
*Use department knowledgebase to follow current procedures and processes.
*Troubleshoot equipment and software problems including assisting customers with Windows applications.
*Provide follow up calls to customers for orders and repair approvals.
*All other duties as assigned.

À propos de Aerotek SRI: Aerotek SRI est une filiale d'Aerotek® Inc., un important fournisseur de recrutement et dotation technique, professionnel et industriel. Aerotek possède un réseau international de plus de 200 bureaux non franchisés et 2 000 recruteurs pour repérer, présélectionner et choisir les meilleurs talents. About Aerotek ULC: Aerotek ULC is a subsidiary of Aerotek® Inc., a leading provider of technical, professional and industrial recruiting and staffing services. Aerotek operates an international network of more than 200 non-franchised offices and 2,000 recruiters to identify, screen and select top talent. Aerotek is acting as an Employment Agency in relation to this vacancy.