Bi-Lingual Customer Service Rep

This company is located in St. Louis Park, MN is focused on providing customer service as a third party to clients in the financial industry. There will be about 50 calls inbound that will require resolution and retention of services.

Duties include but are not limited to:
Answer in-coming phone calls and answer emails from members and perform associated tasks dependent upon product/program: initiate and authorize claims, registration of credit card information, etc.
Initiate and authorize claims, registration of credit card information, etc.
Maintain a strong comprehension of the offered products
Provide superior customer service to our members in a timely and professional manner
Meet or exceed the established production and quality measurements for all work types
Promote and sell new products to customers through a consultative sales process
Process paperwork from members and other internal processes within contractual services levels
Act as a Fraud Resolution Specialist, initiating, tracking and following up on Fraud Resolution cases
Provide support for Retention call types
Comply with all PCI Federal and State regulations

Pay: $16/hr

Location: Saint Louis Park, MN

Hours: Full-time

Qualifications:

Bilingual (Spanish/English)

1+ years of recent Call Center experience

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.