Technical Support Customer Service Representative

The primary goal of the Technical Support Representative is to provide excellent customer service to customers calling in regarding their internet, home phone, and cable service. Candidates must have an above average understanding of technology and be able to help troubleshoot basic issues over the phone.

Answer minor Technical Support Questions

Take payments.

Enter data into computer systems.

Escalate calls when necessary.

Candidates will be expected to communicate in a professional and courteous manner, follow through on requests quickly, answer billing questions and process customer payments, and document information into the computer system. Utilize Company computer systems and tools in a professional manner with proficiency.

Positions start at $11/hr

Open availability is required and positions will start right away!!

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.