Director of Customer Financial Services - Full-time

Increases count and quality of independently owned stores by completing competitive acquisitions. Supports existing store owners through strategic planning and provides advice regarding appropriate financial structure in existing operations, merger/acquisitions, as well as opening greenfield stores. Supports new business development efforts through leads generated from the field and online. Provides effective presentations and materials, coaching, and distributing required reports and information to support new store creation and financing. Manages process of prospecting, qualifying, and “closing” independent store owners.

Responsibilities

• Works with independent NAPA store owners providing guidance in key performance areas. Work includes reviews of financial health including audits (financial and operational), review of financial statements, and identification of areas of improvement. Particular attention is paid to standard financial statements including determining profitability, evaluating cash flow and performance against budget, and balance sheet health to include evaluation of capitalization. Advises owners on obtaining financing via loans with variety of partners.
• Advises owners regarding mergers and acquisitions. Identifies strengths and weaknesses of the business, helps determine suitable targets for acquisition and enhancement of the business (e.g., services offered, geographic area covered, etc.), and assists in negotiations for acquisition and integration of target company assets.
• Works with owners to devise plan for succession planning to ensure seamless transition from one owner to the next. Performs business valuation, identifies and grooms succession target, and assists in transition as necessary.
• Creates, modifies, and adapts strategic planning for owners to maximize growth, set long-term development goals for the business, and creating/adapting operational plans to achieve identified priority goals.
• Supports distribution center management team by identifying potential issues with owners and providing solutions (e.g., owners experiencing payment problems). Develops and drafts proformas for new store creation with input from management and owners. Reviews proformas created by management for accuracy.
• Trains team on identifying key financial ratios needed to operate a store successfully, how to read and interpret financial information generated, and how to provide active solutions required by owners.
• Provides support in making sure each Growth Capital owner is performing at peak levels and fits within the program parameters as prescribed. Identifies any issues, determines corrective course of action as needed working with any required company or owner representatives, and implements plans to get owner back on track.
• Keeps division management informed on all transactions with potential to create a material impact either positively or negatively.
• Prospects potential store owners through website submissions, franchise owners organizations, and competition. Arranges meetings and presentations on benefits of NAPA store ownership.
• Identifies and completes competitive acquisitions through field generated leads when confidentiality is a high priority. Manages store owner contact, site visits, proposals, deals, and seeks approval from senior management team.
• Invites prospective new owners to meetings and presents benefits of owning a NAPA store. Arranges/attends meetings with potential store owners and executive management.

Qualifications

• 5-10 years of commercial lending experience, or similar financing or accounting background involving underwriting, acting as relationship management, business development, or loan structuring.
• 10 years of sales experience of a business opportunity or franchise.
• Bachelor’s degree or equivalent work experience.
• Accounting/Finance background.
• Demonstrated ability to maintain confidentiality and operate in a discrete manner.
• Creativity, strategic thinking, and the ability to influence.
• Demonstrate customer service and negotiation skills.
• Well organized.
• Ability to work independently with minimal direction/supervision.
• Solid written and verbal communication skills.
• Must have good presentation skills and be comfortable speaking in front of groups.
• Strong interpersonal skills.
• Able to develop as a “Trusted Advisor” to field executives and store owners.
• Able to travel up to 50% of time.
• Work performed in typical office environment.

Closing Statement

In the 1920's, America fell in love with the automobile. More and more vehicles began traveling the roads, creating a need for an auto parts distribution system that could keep pace with the demand to keep our automobiles running. In 1925, NAPA was founded to meet those needs. Since then, we've sped our way to become a powerhouse in the auto parts industry. Fueled by the popularity of the automobile, our name can now be seen on over 5,800 stores, 58 distribution centers, and 13,000 NAPA AutoCare facilities across the country, and we're not stopping there.

Our 80 years of experience has made us an industry leader, but don't let our age lead you to believe we can't keep up with the changing times. We're not your grandfather's NAPA. As our vehicles become more advanced, we've adapted our business in ways that allow us to stay ahead of the curve. We're constantly updating our inventory of over 500,000 parts, opening new stores, reaching out to customers in new ways, and most importantly, we're hiring new talent to join our ranks.

It's an exciting time to join our team and we need people like you to help us accelerate our business into the future. Our growth depends on the dedication and enthusiasm of our employees. At NAPA, we want to continue to expand our presence, but at the heart of our business we just love automobiles. That's probably one of the reasons you're visiting this page. You share our passion to help customers, both retail and wholesale, keep their vehicles running. At NAPA, you'll be part a team that's building on an 80-year legacy of NAPA KNOW HOW, backed by the best employees in the world.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.