Mortgage Ops Specialist I

About Us
At Capital One, we march to a different beat! While we may be a top-10 bank by deposits, we operate and innovate with the vigor of a start-up. With thousands of employees, we never lose anyone in the shuffle, but celebrate individuals with respect and exceptional benefits. And we don't just fill positions, but recruit the best and the brightest people that know how to set industry trends and wow consumers.

Capital One has celebrated milestones, including:
- Top-10 bank by deposits
- 148 on the Fortune 500
- 1,000 bank branches
- 2,200 ATM locations
- More than 31,500 associates globally
- 50 million customer accounts

We're excited to be growing and hiring across the country to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our tremendous team that has helped changed our industry for the better.

There's no place like home. And there's definitely no place like the Capital One Home Loans team!

In our division, we're committed to helping people achieve their dreams of home ownership with 5-star service and impressive professional skills. If you're passionate about working with people, have a drive to provide world-class customer satisfaction, and thrive in a fast-paced work environment, then we're looking for you. At one of the "100 Best Companies to Work For," you're sure to come to work every day with the promise of a new challenge and excitement of a hard-working team.

Job Summary:
How You Will Make a Difference
Buying or refinancing a home may be complex, but that doesn't mean it shouldn't be enjoyable. Our Loan Specialists play a critical role, guiding our customers through all things home buying and refinancing. As a Loan Specialist, you'll be the customer's single point of contact, personally walking them through each step of the loan process, answering their questions and finding solutions tailored to their needs. In short, you'll be responsible for delivering the kind of experience that makes our customers say wow.

Why Be a Loan Specialist?
The Loan Specialist is THE role for anyone who is passionate about creating an awesome experience for our customers. This isn't just another job. This is your chance to play a key role in someone's life-changing event - and to make it great.


What It Takes
This opportunity is not for the faint of heart! Here's what you need:
- A heart for our customers and passion for exceeding their expectations
- Ability to problem solve to find the best solutions for our customers, even in difficult situations
- Detailed understanding of how the loan process works, including knowledge of mortgage processing, mortgage servicing, closing/post-closing and pipeline management

Responsibilities:
- Be the customer's champion and advocate throughout the loan process - from acceptance to closing
- Guide customers through the home loan process
- Be a knowledgeable, kind and responsive resource for customers when they have questions
- Have ownership in resolving any issues that may arise throughout the process
- Have 100% accountability for the happiness and satisfaction of each customer you work with. - This means knowing the ins and outs of their loan and where it is in the process
- Effectively manage a portfolio of loan applications with focus on converting applications to funded loans
- Flawlessly move the loan as fast as possible to closing with no surprises along the way

Qualifications

Basic Qualifications
- High School Diploma, GED, equivalent certification or military experience
- At least 1 year of financial services experience or at least 2 years of customer service experience
- Proficient in Microsoft Office

Preferred Qualifications
- Bachelor's degree
- 3 years customer service experience in banking services
- 1 year of experience processing mortgage documents

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status protected by applicable national, federal, state or local law.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.