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Senior Service Account Manager - Edison, NJ - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Edison, NJ Edison, New Jersey |
About this job
Position Description:Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.Positions in this function are responsible for first-level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.Primary Responsibilities:
Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
Provide expertise and customer service support to members, customers, and/or providers
Identify and resolves operational problems using defined processes, expertise and judgment
Investigate claim and/or customer service issues as identified and communicate resolution to customers
This is a key role that interacts with all segments of our organization. It is fast paced and requires attention to detail, strong relationship building skills with internal and external customers and the ability to multitask.
Analyzes and investigates.
Provides explanations and interpretations within area of expertise.
Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership.
Provide expertise and customer service support to members, customers, and/or providers
Identify and resolves operational problems using defined processes, expertise and judgment
Investigate claim and/or customer service issues as identified and communicate resolution to customers
This is a key role that interacts with all segments of our organization. It is fast paced and requires attention to detail, strong relationship building skills with internal and external customers and the ability to multitask.
Analyzes and investigates.
Provides explanations and interpretations within area of expertise.
Requirements
Required Qualifications:
High School Diploma/ GED
2+ years of direct client interaction and or account management experience
1+ year of experience with Microsoft Word, Excel and PowerPoint
Must be able to travel up to 25%
Preferred Qualifications:
Bachelor's Degree
Insurance Industry experience
Project Management experience
Accident & Health Producer License
SalesForce.com experience
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
High School Diploma/ GED
2+ years of direct client interaction and or account management experience
1+ year of experience with Microsoft Word, Excel and PowerPoint
Must be able to travel up to 25%
Preferred Qualifications:
Bachelor's Degree
Insurance Industry experience
Project Management experience
Accident & Health Producer License
SalesForce.com experience
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.SM
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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