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Operations Manager in Sunnyvale w/ 2 yrs exp. in Security Projects/SOC/GSOC Operations Mgmnt - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | sunnyvale, California |
About this job
**Overview:**
**ABOUT ALLIEDBARTON SECURITY SERVICES**
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. AlliedBarton provides superior security officer services to protect people, homes and businesses. The most honored security services provider, AlliedBarton consistently delivers exceptional service which creates a differentiated experience for clients and the people they serve. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
**Job Description:**
The position is responsible for assisting Security Management by supporting their efforts to ensure delivery of security services. Position also serves as an operational resource to Client security management in supporting the delivery and monitoring of security programs, procedures and practices. Position is responsible for hiring, training, disciplining and terminating direct reports.
**/Key Responsibilities:/**
**In addition to the requirement of regular and predictable attendance for this position, list 5 additional key responsibilities**
**in order of importance to the job/department. Include the estimated time spent on each in a given week.**
1. Manages a team of four (4) client specified administration position to include responsibility for hiring/selection, scheduling, payroll, training, coaching, development, disciplining and terminations 40%
2. Plan and oversee execution of all Security Control Center processes and procedures. 20%
3. Plans, schedules, coordinate, and present all training courses required by the Agreement and AlliedBarton. Leads and directs all temporary services needed for Client with the assistance of direct reports. 10%
4. Provide regular reports to management regarding metrics, statistics and self-audit results according to Agreement. Compiles metrics for QBR's with the assistance of his direct reports. 20%
5. Apply, uphold, and enforce AlliedBarton and Client site specific policies and procedures and maintain appropriate documentation for direct reports. 20%
**/Additional Responsibilities:/**
1. Works with management at Client to deliver on projects, special coverage, and escort services. 10%
2. Organizes and presents information.
3. Develops data tables and written analyses.
4. Evaluates options and presents recommendation to project sponsor.
5. Assists in implementation of recommended course of action and changes in methods as appropriate.
6. Advises Account Manager on the implementation of training policies, procedures, and processes.
7. Keeps records and prepares accurate and timely reports both manually and through automated methods.
8. Establish and manage goals, strategies and processes to meet business objectives and customer needs.
9. Provide support for the development and administration of emergency action plans, training objectives and policy and procedures.
10. Help develop, define, and monitor program delivery strategies, content and deliverables in areas of focus, that improve security and other program processes, increasing efficiencies and reducing risks to customer assets including people, physical assets and information.
11. Introduce new ideas and solutions to balance business needs with continuously improving customer satisfaction, while reducing total program cost.
**/Primary Competencies or Non-Negotiables:/ **
**Operational**
* All employees conduct themselves in an honest, ethical, professional manner.
* All employees are properly screened and licensed.
* All employees meet training standards and requirements.
* All employee relations are managed appropriately.
* All employees are paid accurately and on time.
* All clients are billed accurately and on time.
* All contracts are managed according to company and client requirements. Contract compliance is everybody's responsibility.
**Leadership**
* * Assume ownership for our company's success.
* Promote and embody our culture, values and beliefs with passion.
* Take ownership of issues, seek solutions.
* Take responsibility, do the right thing.
* Project energy and enthusiasm.
* You are part of a team and have a responsibility to everyone on it.
**/ /**
**/Qualifications:/**
**/Option/**
**/EDUCATION/**
**/FIELD/ **/(ie Accounting, IT, Marketing, Sales)/
**/EXPERIENCE/**
**/YEARS/**
**/LIST REQUIRED CERTIFICATION(S) If applicable/**
**/Required/**
BS/BA Degree or equivalent experience
-Supervisory
-Security environment
2
3
**/Preferred/**
BS/BA Degree
**/Additional Qualifications:/**
* Ability to make independent decisions, lead projects/personnel based on AlliedBarton's values and business objectives; and write accurate and complete reports;
* Courtesy and tact with all customers and/ or co-workers;
* Make decisions under stressful conditions; de-briefs; assign, instruct, and review the work of staff members in a manner conducive to maximum performance and high morale;
* Ability to partner with and help direct the work and efforts of others, including third party suppliers as well as Client management;
* Maintains technical proficiency in assigned area by reviewing policies and procedures, and applying those procedures to all assigned district office activities;
* Obtains and maintains instructor certification in CPR/First Aid, AED, etc. as assigned or required;
* Excellent verbal and written communication skills; interpersonal skills; and general computer workstation knowledge;
* Attention to detail and ability to multitask and delegate projects with strict time frames and budget;
* Experience in operating within a corporate, total quality management environment; gathering metrics; and participating in multi-function meetings, providing corporate level stats, presentation and projects.
**Closing:**
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey and
**Dare to be GREAT**! Be daring, be GREAT, be one of us!
For additional information, please visit our website at www.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran
**Requisition ID:**
2015-57967
**Job Locations**
US-CA-Sunnyvale
**Total Hours**
..
**Category**
Security Management
**Workdays**
Monday - Friday
**Shifts**
Day
**Posted Date**
12/2/2015
**ABOUT ALLIEDBARTON SECURITY SERVICES**
AlliedBarton Security Services is the industry's premier provider of highly trained security personnel to many industries including commercial real estate, higher education, healthcare, residential communities, chemical/petrochemical, government, manufacturing and distribution, financial institutions, and shopping centers. AlliedBarton provides superior security officer services to protect people, homes and businesses. The most honored security services provider, AlliedBarton consistently delivers exceptional service which creates a differentiated experience for clients and the people they serve. More than 60,000 employees and 120 offices serve thousands of clients with levels of protection that anticipate needs and build enduring relationships. AlliedBarton is headquartered in Conshohocken, PA, and has been American owned and managed since 1957.
**Job Description:**
The position is responsible for assisting Security Management by supporting their efforts to ensure delivery of security services. Position also serves as an operational resource to Client security management in supporting the delivery and monitoring of security programs, procedures and practices. Position is responsible for hiring, training, disciplining and terminating direct reports.
**/Key Responsibilities:/**
**In addition to the requirement of regular and predictable attendance for this position, list 5 additional key responsibilities**
**in order of importance to the job/department. Include the estimated time spent on each in a given week.**
1. Manages a team of four (4) client specified administration position to include responsibility for hiring/selection, scheduling, payroll, training, coaching, development, disciplining and terminations 40%
2. Plan and oversee execution of all Security Control Center processes and procedures. 20%
3. Plans, schedules, coordinate, and present all training courses required by the Agreement and AlliedBarton. Leads and directs all temporary services needed for Client with the assistance of direct reports. 10%
4. Provide regular reports to management regarding metrics, statistics and self-audit results according to Agreement. Compiles metrics for QBR's with the assistance of his direct reports. 20%
5. Apply, uphold, and enforce AlliedBarton and Client site specific policies and procedures and maintain appropriate documentation for direct reports. 20%
**/Additional Responsibilities:/**
1. Works with management at Client to deliver on projects, special coverage, and escort services. 10%
2. Organizes and presents information.
3. Develops data tables and written analyses.
4. Evaluates options and presents recommendation to project sponsor.
5. Assists in implementation of recommended course of action and changes in methods as appropriate.
6. Advises Account Manager on the implementation of training policies, procedures, and processes.
7. Keeps records and prepares accurate and timely reports both manually and through automated methods.
8. Establish and manage goals, strategies and processes to meet business objectives and customer needs.
9. Provide support for the development and administration of emergency action plans, training objectives and policy and procedures.
10. Help develop, define, and monitor program delivery strategies, content and deliverables in areas of focus, that improve security and other program processes, increasing efficiencies and reducing risks to customer assets including people, physical assets and information.
11. Introduce new ideas and solutions to balance business needs with continuously improving customer satisfaction, while reducing total program cost.
**/Primary Competencies or Non-Negotiables:/ **
**Operational**
* All employees conduct themselves in an honest, ethical, professional manner.
* All employees are properly screened and licensed.
* All employees meet training standards and requirements.
* All employee relations are managed appropriately.
* All employees are paid accurately and on time.
* All clients are billed accurately and on time.
* All contracts are managed according to company and client requirements. Contract compliance is everybody's responsibility.
**Leadership**
* * Assume ownership for our company's success.
* Promote and embody our culture, values and beliefs with passion.
* Take ownership of issues, seek solutions.
* Take responsibility, do the right thing.
* Project energy and enthusiasm.
* You are part of a team and have a responsibility to everyone on it.
**/ /**
**/Qualifications:/**
**/Option/**
**/EDUCATION/**
**/FIELD/ **/(ie Accounting, IT, Marketing, Sales)/
**/EXPERIENCE/**
**/YEARS/**
**/LIST REQUIRED CERTIFICATION(S) If applicable/**
**/Required/**
BS/BA Degree or equivalent experience
-Supervisory
-Security environment
2
3
**/Preferred/**
BS/BA Degree
**/Additional Qualifications:/**
* Ability to make independent decisions, lead projects/personnel based on AlliedBarton's values and business objectives; and write accurate and complete reports;
* Courtesy and tact with all customers and/ or co-workers;
* Make decisions under stressful conditions; de-briefs; assign, instruct, and review the work of staff members in a manner conducive to maximum performance and high morale;
* Ability to partner with and help direct the work and efforts of others, including third party suppliers as well as Client management;
* Maintains technical proficiency in assigned area by reviewing policies and procedures, and applying those procedures to all assigned district office activities;
* Obtains and maintains instructor certification in CPR/First Aid, AED, etc. as assigned or required;
* Excellent verbal and written communication skills; interpersonal skills; and general computer workstation knowledge;
* Attention to detail and ability to multitask and delegate projects with strict time frames and budget;
* Experience in operating within a corporate, total quality management environment; gathering metrics; and participating in multi-function meetings, providing corporate level stats, presentation and projects.
**Closing:**
AlliedBarton is known as the most responsive security services provider and it is our people that differentiate AlliedBarton. Recognized as a training leader, AlliedBarton offers on-the-job, web-based and ongoing training programs for all personnel from security officers through executive level management. Our focus on learning and development and our leadership culture helps our employees grow personally and professionally.
Are you daring enough to be a leader who sees challenges as an adventure? Embark upon an exciting career journey and
**Dare to be GREAT**! Be daring, be GREAT, be one of us!
For additional information, please visit our website at www.AlliedBarton.com.
AlliedBarton is proud to be an Equal Opportunity Employer M/F/Disabled/Veteran
**Requisition ID:**
2015-57967
**Job Locations**
US-CA-Sunnyvale
**Total Hours**
..
**Category**
Security Management
**Workdays**
Monday - Friday
**Shifts**
Day
**Posted Date**
12/2/2015
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