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Ops interviewing Clerk
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Defuniak Springs, Florida |
About this job
OCCUPATION PROFILE
JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT
OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT
OCCUPATION: ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS
43-4061
DESCRIPTION
This is work interviewing and/or determining eligibility of persons applying for Health Department services and social services programs. Performs work to support operations of clinic reception office which may include, cashier, client intake, eligibility determination, and insurance verification, scheduling appointments, explaining various types of services, insurance billing, and fee collections. Must have strong customer services skills via phone and face to face with the public in office setting. This position will be required to work evenings and Saturdays in a rotation schedule to support clinic operation.
EXAMPLES OF WORK
Interviews and/or investigates applicants for public health and social services programs to gather information pertinent to their application.
Prepares and assists applicants in completion of routine intake and eligibility forms.
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.
Interprets and explains rules and regulations governing eligibility, payment methods and applicant's legal rights and obligations, and use of program benefits.
Interviews and screens clients for program eligibility and schedules appointments within established procedures.
Provides basic information to clients.
Provides support in working Shelter in case of a Natural, and or Manmade disaster.
EXAMPLES OF JOB CHARACTERISTICS
Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Assisting and Caring for Others
Providing assistance or personal care to others.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside Of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Judging Qualities of Things, Services, People
Making judgments about or assessing the value, importance, or quality of things or people.
JOB FAMILY: OFFICE AND ADMINISTRATIVE SUPPORT
OCCUPATIONAL GROUP: OFFICE AND ADMINISTRATIVE SUPPORT
OCCUPATION: ELIGIBILITY INTERVIEWERS, GOVERNMENT PROGRAMS
43-4061
DESCRIPTION
This is work interviewing and/or determining eligibility of persons applying for Health Department services and social services programs. Performs work to support operations of clinic reception office which may include, cashier, client intake, eligibility determination, and insurance verification, scheduling appointments, explaining various types of services, insurance billing, and fee collections. Must have strong customer services skills via phone and face to face with the public in office setting. This position will be required to work evenings and Saturdays in a rotation schedule to support clinic operation.
EXAMPLES OF WORK
Interviews and/or investigates applicants for public health and social services programs to gather information pertinent to their application.
Prepares and assists applicants in completion of routine intake and eligibility forms.
Explains eligibility requirements, form completion requirements, community resources for financial assistance, and/or provides program benefits.
Interprets and explains rules and regulations governing eligibility, payment methods and applicant's legal rights and obligations, and use of program benefits.
Interviews and screens clients for program eligibility and schedules appointments within established procedures.
Provides basic information to clients.
Provides support in working Shelter in case of a Natural, and or Manmade disaster.
EXAMPLES OF JOB CHARACTERISTICS
Analyzing Data or Information
Identifying underlying principles, reasons, or facts by breaking down information or data into separate parts.
Assisting and Caring for Others
Providing assistance or personal care to others.
Documenting/Recording Information
Entering, transcribing, recording, storing, or maintaining information in either written form or by electronic/magnetic recording.
Processing Information
Compiling, coding, categorizing, calculating, tabulating, auditing, verifying, or processing information or data.
Getting Information Needed to do the Job
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating With Persons Outside Of the Organization
Communicating with persons outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged face-to-face, in writing, or via telephone/electronic transfer.
Interpreting Meaning of Information to Others
Translating or explaining what information means and how it can be understood or used to support responses or feedback to others.
Making Decisions and Solving Problems
Combining, evaluating, and reasoning with information and data to make decisions and solve problems. These processes involve making decisions about the relative importance of information and choosing the best solution.
Monitoring and Controlling Resources
Monitoring and controlling resources and overseeing the spending of money.
Judging Qualities of Things, Services, People
Making judgments about or assessing the value, importance, or quality of things or people.
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