3M HIS Client Care, Senior Manager (Executive Level) (Murray, UT / Silver Spring, MD) - Full-time / Part-time

Job ID: 104465

3M is seeking a Client Care, Senior Manager (Executive Level) for the 3M Health Information Systems Division located in one of the following HIS offices Murray, UT or Silver Spring, MD. Ready to be part of what's next?

3M Health Information Systems (HIS) is the world leader for innovating the language of health and delivers comprehensive software and consulting services. We transform ideas into products and services that help customers add efficiency to their operations and, in turn, deliver better service to patients. The magic of 3M innovation happens when smart, creative people collaborate to break new ground, solve a problem or create a solution that improves or saves lives.

Job Summary :

The HIS Client Care Senior Manager is responsible to lead our client focused operations and actions to include overall Client Success, Client Services and Support, Optimization, Enterprise Implementation and Training, Nosology, Operations and Documentation.

Primary Responsibilities include but are not limited to the following:

- Direct supervision of 5 direct reports who lead 350+ personnel providing support and services for entire 3M Health Information Systems product suite. Our client portfolio includes over 4,000 clients, with approximately 7,000 sites

- Directly responsible for designing and implementing operational changes in processes, procedures, and systems to continually improve client satisfaction above 85%

- Create short and long-term strategies for the maintenance and growth of Client Care departments

- Develop and manage of a proactive and consistent client escalation and resolution process

- Serve as final escalation point in the resolution of non-routine or complex software problems.

- Ensure consistent management of all escalated client issues

- Develop, implement, and sustain communication protocols and processes for how the Client Care team should work together, and communicate to leadership throughout the Division

- Provides direct and supervisory leadership, coaching, training and development to Client Care leadership as well as all assigned employees.

- Provide financial management, guidance, and operational accountability for I&T and other department costs, accountability for Division billing targets. Provide strategic vision and direction for client operations and client services. Serve as a Division Operating Committee member

- Provide direct supervision to assigned employees through leadership, coaching, training and development, allocating work assignments, review of progress in achieving objectives, managing employee compensation, performance appraisals, diversity, disability, all relevant employee data, etc.

- Take appropriate action to address policy violations. May manage workforce vendors and contracts

- Ability to travel 50% of the time

Basic Qualifications:

- Bachelor's degree or higher from an accredited university

- Minimum of seven (7) years managing professional/technical staff

- Minimum of seven (7) years client services/support experience

- Minimum of four (4) years healthcare work experience

- Minimum of four (4) years of senior executive experience engaging in personal 1:1 discussions / presentations to C-suite client leaders

Preferred Qualifications:

- Master's Degree in Business, Business Management or Information Management.

- Exceptional client relationship, problem solving, and negotiation skills

- Ability to find creative solutions and manage difficult situations with diplomacy

- Strong business acumen, strategic thinking, presentation skills, and be creative and innovative

- Ability to manage multiple tasks and meet deadlines

- Capable of maintaining superior customer and employee relations in a fast paced environment

- Superior verbal, written, analytical and organizational skills

Location: Murray, UT / Silver Spring, UT

Travel: May include up to 50% domestic

Relocation: Is authorized

Benefits Information:

The position is subject to the benefit package under 3M Health Information Systems benefits program. Details will be shared with you at the time of interview with the hiring manager.

About 3M

Do you see the world differently? Are you inspired by how a simple shift can result in big change? Do you share your ideas in the hopes of coming up with something even better by working together? Then join 3M! With 88,000 people around the world in more than 70 countries and $30 billion in sales, 3M is committed to building on our rich heritage by bringing our best to the innovations we create. Be part of improving how people live and work every day. Be part of what's next at 3M! Follow us @3MCareers and learn more at YouTube.com/3MCareers.

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status)

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Notes: ||Murray ||Utah ||United States ||US Compliance Boards ||