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Tax Prep Assistant - Temp - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Riverside, CA Riverside, California |
About this job
Primary Job Duties
The Temp Position - Tax Preparer Assistant position (32 hours weekly) is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires one (1) year previous tax preparation experience, attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Begin the tax return by entering customer info into the tax program Assemble the tax return. Obtain all required signatures. Review finished product with customer. Complete bookkeeping procedures. Actively assist in meeting the center's performance metrics as defined by management. Build strong relationships with current and prospective customers, in person and over the phone. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations & Compliance: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Equivalent Education Level Required:
High School Diploma or equivalent required; some college preferred.
Experience Required:
Sales and/or customer service experience required, or equivalent experience.
One year of experience in tax preparation.
Knowledge Required:Strong math skills; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.
Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to marketing; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am - 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division)
Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within the Victor Valley for marketing
Attire: Professional business attire or Advance America logo apparel required.
Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required
- Prepare taxes
- Market in local community to drive tax preparation business
- Contact customers and offer tax services
- Help customers via telephone
The Temp Position - Tax Preparer Assistant position (32 hours weekly) is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center's daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires one (1) year previous tax preparation experience, attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.
Customer Service, Sales, & Marketing: Begin the tax return by entering customer info into the tax program Assemble the tax return. Obtain all required signatures. Review finished product with customer. Complete bookkeeping procedures. Actively assist in meeting the center's performance metrics as defined by management. Build strong relationships with current and prospective customers, in person and over the phone. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.
Operations & Compliance: Assist in managing the P&L to meet all budgeted numbers and in meeting management's expectations related to center performance. Adhere to the Company's policies, procedures, Creed, and to all applicable state and federal regulations. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Complete other duties as assigned.
Team & Leadership: Work closely with and support others in a positive, team environment to enhance the customer experience. Equivalent Education Level Required:
High School Diploma or equivalent required; some college preferred.
Experience Required:
Sales and/or customer service experience required, or equivalent experience.
One year of experience in tax preparation.
Knowledge Required:Strong math skills; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to interact professionally and exhibit appropriate social skills; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.
Physical Requirements: Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to marketing; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am - 8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division)
Travel: Must have a valid driver's license and access to insured, reliable transportation. Ability to travel within the Victor Valley for marketing
Attire: Professional business attire or Advance America logo apparel required.
Other: Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required
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