Customer Retention & Sales Representative Job - Full-time

Posting Job Title:Customer Retention & Sales Representative
Requisition #: 173770BR
Posting Location: Culver City, CA, US
Area of Interest:Customer Service/Member Services
Position Type: Full Time

Posting Job Description

Time Warner Cable currently seeks Customer Retention & Sales Reps for our growing Sales Department in Culver City, California.

What will I be doing?

In this customer-centric role, you will use your exceptional sales skills and savvy negotiation skills to confidently save and retain current subscribers from disconnecting their TWC services. You will investigate problems, track reasons for disconnect requests, and take ownership of customers’ concerns to assist them in making the decision to stay. You will confidently educate the customer on competitive pricing information and assist the customer in comparing and contrasting competitive services. This passion for the customer will ensure long-term customer satisfaction and in turn, reward you with a rich compensation package, as well as flexible & generous benefits that include discounted pricing on your own TWC products & services.

Some of your Essential Job Functions:

● Handle inbound disconnect/downgrade calls from existing customers

● Responsible for skillfully retaining customers through positive customer relationship building

�� Diffuse the irate customer situation by utilizing strong listening skills and probing techniques

● Identify reason(s) for disconnect and overcome objections in an effort to retain the customer

● Save and re-sell the value of our products and services by properly aligning their features, benefits and price with the needs of our customers

● Adhere to productivity metrics to ensure all calls are handled in a timely and efficient manner

You are a match if you possess the following:


● Customer-centric mentality and passion for the customer

● Effective listening skills with high level of empathy to solve problems

● Ability to probe and correctly identify customer needs/concerns.

● Proven ability in objection handling techniques and ability to deal with rejection

● Ideal candidates will have 1-2 years of sales-driven service and/or retention experience but if you have the drive, we want to learn more about you!

What’s in it for you?

● Weekly contests and incentives! Fun, team-oriented culture!

● Annual potential of $60K+!

● Robust benefits like Medical, Dental, Vision, Pension, Matched 401(k) and Discounted cable, phone and Internet services!

To learn more about what it’s like to work for Time Warner Cable, copy/paste the below link to your browser and view this video from our employees:

http://www.youtube.com/watch?v=tWge4VxBXxQ

NOTE
: Time Warner Cable requires applicant to complete an assessment as part of the application process. Only applicants with assessments completed within 48 hours will be reviewed by recruiter.

Call Center Hours: 8:00am - 9:00pm Monday–Saturday and 9am - 6pm on Sunday (Position shift hours will vary within the hours of the call center) Training Classes start in March but the recruiting starts NOW!



FCC Unit_TWC: 11601
Controlling Establishment ID: 00315 - Culver City Green Valley Cir

More on TWC:
Time Warner Cable reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.

Time Warner Cable is an Equal Opportunity Employer - Minority/Female/Disability/Veteran/Current Unemployment Status