Account Specialist

JOB SUMMARY: Sell and manage transportation solutions to a portfolio of customers and prospects, ensuring customer satisfaction while maximizing internal revenue objectives.

ESSENTIAL JOB FUNCTIONS: Sources new sales opportunities through inbound lead follow-up and outbound cold calls and emails; includes responsibility for soliciting loads and providing rate quotes Fosters existing client relationships, developing an understanding of customer needs and requirements Participates in customer on-boarding calls to ensure customer service expectations are understood and met Provides load status updates to customers as needed Investigates service failures and works with operations to institute corrective actions to prevent future issues Monitors load acceptance and Electronic Data Interface to ensure freight requests are covered Monitors internal and customer scorecards to ensure customer metrics are met Audits s and resolves invoicing errors and railroad accessorial charges Works with collections to help resolve short pays Participates in customer visits as directed by account management Other duties as required and/or requested MINIMUM QUALIFICATIONS:

Experience in the transportation industry preferred Significant customer service experience Strong negotiation skills Excellent written and verbal communication skills, enabling effective communication with all levels of the Hub organization, its customers and carriers Working knowledge of various Microsoft Office products including, but not limited to, Excel and Word High school diploma or equivalent OTHER BENEFITS:

Hub Group provides the opportunity to participate in a variety of outstanding benefits. In addition to a business casual office atmosphere, the company offers the following benefit programs:

3 medical plans dental plan 401(k) plan long term disability insurance life/AD&D insurance vision insurance additional individual voluntary insurance plan flexible spending accounts scholarship award paid sick time/short term disability programs vacation pay holiday pay We are committed to a policy of Equal Employment Opportunity and will not discriminate on any legally recognized basis, including but not limited to race, age, color, religion, sex, marital status, national origin, citizenship, ancestry, non-job related handicap or disability or veteran status. Hub Group is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to careers@hubgroup.com or call (630) 795-2164 and let us know the nature of your request and your contact information.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information .