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Pharmacy Care Representative
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | copperas cove, Texas |
About this job
RESPONSIBILITIES OF THE POSITION:
- Provide great customer service and role model service standards
- Receive inventory; check delivery for accuracy compared to invoices
- Stage inventory by breaking out the inventory into sections for stocking
- Stock inventory
- Return tote to backroom for shipping back to warehouse
- Check line by line receiving
- Contact H-E-B warehouse or vendor if inventory is short
- Ensure caps, vials, bags, and other inventories are stocked in the correct place.
- Process Customer transactions at register
- Filing, Retrieving, and maintaining prescriptions in the Will Call Area
- Receiving written prescriptions from customers and obtain demographic and profile related information
- Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
- Answer the telephone and direct calls to appropriate person
- Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
- Direct Customers to Counseling window for Pharmacist consultation
- Maintaining Insurance signature logs by date of fill
- Primary person responsible for outside and inside Department presentation and sanitation
- Verify scripts are going to the correct store
- Verify orders on prescriptions (names, number of orders per bag, etc.)
- Filing and maintaining prescription hard copies
- Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
- Other duties may be assigned as necessary
REQUIREMENTS FOR THE POSITION:
- High school diploma or equivalent
- Must be at least 18 years of age
- Retail experience preferred; pharmacy experience strongly preferred
- Excellent communication skills and telephone etiquette
- Basic mathematical skills
- Basic computer skills (MS Windows, HEB Intranet)
- Strong team orientation, willing to pitch in at any moment for any reason.
- Experience working in a fast paced environment
- Must be a self-starter, and be able to work with little direct supervision
- Ability to multitask and manage multiple priorities
- Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
- Welcomes working in a team oriented environment and is open to cross-training
- Ability to maintain composure in high stress situations
- Pharmacy Care Representative Training & Certification
- ACR training or Cash handling skills
- Clerk training 501
- Company Orientation
- HIPAA trained
- Function in a fast-paced, retail, office environment
- Lift 20 lbs or more on a regular basis
- Provide great customer service and role model service standards
- Receive inventory; check delivery for accuracy compared to invoices
- Stage inventory by breaking out the inventory into sections for stocking
- Stock inventory
- Return tote to backroom for shipping back to warehouse
- Check line by line receiving
- Contact H-E-B warehouse or vendor if inventory is short
- Ensure caps, vials, bags, and other inventories are stocked in the correct place.
- Process Customer transactions at register
- Filing, Retrieving, and maintaining prescriptions in the Will Call Area
- Receiving written prescriptions from customers and obtain demographic and profile related information
- Receiving refill prescription numbers (over the phone and at drop off counter) and obtaining profile related information
- Answer the telephone and direct calls to appropriate person
- Ensure the privacy and confidentiality of Personal Health Information (PHI) as required by HIPAA
- Direct Customers to Counseling window for Pharmacist consultation
- Maintaining Insurance signature logs by date of fill
- Primary person responsible for outside and inside Department presentation and sanitation
- Verify scripts are going to the correct store
- Verify orders on prescriptions (names, number of orders per bag, etc.)
- Filing and maintaining prescription hard copies
- Assist Technicians and Pharmacists as necessary to ensure efficient and complete production for the shift
- Other duties may be assigned as necessary
REQUIREMENTS FOR THE POSITION:
- High school diploma or equivalent
- Must be at least 18 years of age
- Retail experience preferred; pharmacy experience strongly preferred
- Excellent communication skills and telephone etiquette
- Basic mathematical skills
- Basic computer skills (MS Windows, HEB Intranet)
- Strong team orientation, willing to pitch in at any moment for any reason.
- Experience working in a fast paced environment
- Must be a self-starter, and be able to work with little direct supervision
- Ability to multitask and manage multiple priorities
- Must be able to work rotating shifts to include weekends; must be flexible to the needs of the business
- Welcomes working in a team oriented environment and is open to cross-training
- Ability to maintain composure in high stress situations
- Pharmacy Care Representative Training & Certification
- ACR training or Cash handling skills
- Clerk training 501
- Company Orientation
- HIPAA trained
- Function in a fast-paced, retail, office environment
- Lift 20 lbs or more on a regular basis
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