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Night Receptionist / Auditor (M/F)
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Hampshire, Illinois |
About this job
Do you see yourself as a person who is always prepared to deliver an extraordinary service, the ibis Portsmouth Centre are looking to recruit a Night Reception / Audit Team member to join the team.
Duties include:
- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
- Is responsible for the hotel once the daytime managers are off duty
- To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- To carry out all necessary operations when guests arrive and depart (check-in / checkout.)
- Respond to a wide range of guest requests and promote hotel facilities.
- Manage invoicing payments and cash operations during the day shift.
- Check the "room report" and keep housekeeping informed of any modifications.
- To take reservations and business enquiries out of office hours.
- Handles any guest complaints and/or remarks
Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy
- Applies the hotel's security regulations (in case of fire etc)
- Ensures the safety of property and people (night patrols etc)
- Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)
Spotlight on personality:
- Guest-oriented and service minded
- Good interpersonal skills
- Sales oriented
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised
Working Patterns:
- 4 nights on / 4 nights off plus overtime
- Includes weekend and public holidays
- Shift work 11pm to 7am (Night Work) Pro Rata
Salary:
- Starting salary of 7.12 per hour
- This can increase up to 7.48 per hour after successful completion of training and reaching Qualified Level.
- Annual Bonus Potential
Benefits*:
- Employee Discount Scheme
- Bonus Breaks -- 2 FREE breaks of 1 or 2 days
- Accor Colleagues Rates
- Friends & Family Rates
- Pension Scheme
- Annual Employee Bonus Scheme
- Workplace Options
- Free Eye Tests
- Staff meals & uniform
- Childcare vouchers
- Cycle to Work Scheme
*Terms & Conditions may apply to certain benefits
Ibis Overview
Ibis group is the largest European economy hotel network and is continuing to expand.
The Ibis chain is widely recognised for its excellent value for money and convenient location and has over 760 hotels in 36 countries. Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free.
In light of these initiatives we were delighted to be awarded a worldwide hospitality award for the best customer relationship and quality management programme in 2005.
Our belief is that extraordinary customer service should be demonstrated by each and every team member. as supported by our award winning service culture covering
training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills
Duties include:
- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel.
- Is responsible for the hotel once the daytime managers are off duty
- To find suitable solutions to meet customers needs depending on the possibilities available at the hotel.
- To carry out all necessary operations when guests arrive and depart (check-in / checkout.)
- Respond to a wide range of guest requests and promote hotel facilities.
- Manage invoicing payments and cash operations during the day shift.
- Check the "room report" and keep housekeeping informed of any modifications.
- To take reservations and business enquiries out of office hours.
- Handles any guest complaints and/or remarks
Hygiene / Personal safety / Environment
- Ensures that the workplace remains clean and tidy
- Applies the hotel's security regulations (in case of fire etc)
- Ensures the safety of property and people (night patrols etc)
- Respects the hotel's commitments to the ''Environment Charter'' (saving energy, recycling, sorting waste etc)
Spotlight on personality:
- Guest-oriented and service minded
- Good interpersonal skills
- Sales oriented
- Ability to listen and anticipate
- Diplomacy and self-control
- Well organised
Working Patterns:
- 4 nights on / 4 nights off plus overtime
- Includes weekend and public holidays
- Shift work 11pm to 7am (Night Work) Pro Rata
Salary:
- Starting salary of 7.12 per hour
- This can increase up to 7.48 per hour after successful completion of training and reaching Qualified Level.
- Annual Bonus Potential
Benefits*:
- Employee Discount Scheme
- Bonus Breaks -- 2 FREE breaks of 1 or 2 days
- Accor Colleagues Rates
- Friends & Family Rates
- Pension Scheme
- Annual Employee Bonus Scheme
- Workplace Options
- Free Eye Tests
- Staff meals & uniform
- Childcare vouchers
- Cycle to Work Scheme
*Terms & Conditions may apply to certain benefits
Ibis Overview
Ibis group is the largest European economy hotel network and is continuing to expand.
The Ibis chain is widely recognised for its excellent value for money and convenient location and has over 760 hotels in 36 countries. Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free.
In light of these initiatives we were delighted to be awarded a worldwide hospitality award for the best customer relationship and quality management programme in 2005.
Our belief is that extraordinary customer service should be demonstrated by each and every team member. as supported by our award winning service culture covering
training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.
Ibis and its people
Simplicity, Modernity, Well-being
Acteurs, the Ibis staff training and professional development programme , enables staff to:
- become more professional by acquiring new skills,
- learn a second profession,
- be more independent in guest relations,
- receive recognition for their skills
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