Sales Associate

Position Summary: 

The Sales Associate’s primary responsibility is to drive sales by consistently providing our customers world class customer service which will support our mission of being “the most helpful hardware stores on the planet!”   Yet, outstanding service is not enough. Sales Associates must be capable and comfortable with the SALES process and strive to have a positive impact on driving up our average sale. Sales Associates are also responsible for merchandising product, maintaining specific areas within the store, and supporting the store management team.  Thus, a personality and approach that strongly represents our Core Values and Expectations is required. And, an enthusiastic, positive, supportive sales focused attitude is essential.  

Major Responsibilities:

The major responsibilities for this position include but are not limited to the following:

• Puts “Customers First, Tasks Second.” 
• Ensure each customer receives outstanding service which follows the S.A.L.E.S. process and by mystery shop standards.
• Maintain awareness of all promotions and advertisements and provide this information to customers.
• Execute the daily operational goals and priorities assigned by store management.
• Continually work on increasing knowledge of the products we sell and their uses
• Constantly focus on offering world class service and knowledge to our customers.
• Merchandising skills and abilities. 
• Competence in all services offered to our customers (keys, paint, screens, rental items, etc.) 
• Actively participate and assist in the training and development of peers and new team members.
• Participate in the processing of new shipments and help the team to keep the receiving and back room areas clean and organized.
• Uphold store cleanliness standards.
• Responsive of safety issues.
• Assist customers in locating merchandise in store, on ACENET, as well as, processing special orders and promote add-on sales.
• Solicit customers to open an Ace Rewards card.
• Conscious of shoplifting activity.
• Personally responsible for pursuing in-store training.
• Recognition of merchandising issues, stock problems, pricing concerns, labeling and signage issues, etc. within your area of responsibility and/or the store as a whole; and notification of management on these issues. 

Minimum Requirements:

The minimum requirements for this position include:

Education/Training: 

• High School diploma or GED equivalent.
• College preferred or vocational training.  
• Possess vast product knowledge of hardware related products along with a willingness to learn.

Experience: 

• Sales and/or marketing experience with retail programs, establishing relationships and working with customers.
• Previous experience in a retail environment either in marketing, sales, or back office.
• Trade skills accompanied by a personality that will support our Core Values and mission

Skills/Knowledge: 

• Knowledge of retail computer systems, email, MS Word and Excel a plus.
• A commitment to service excellence and customer satisfaction.
• Solid team player with excellent interpersonal skills.
• Excellent communication skills, exceptional organizational ability, high attention to detail, and ability to multi-task.
• Ability and willingness to work flexible hours including evenings, weekends and holidays to meet the needs of the business.

Physical Requirements:

The minimum physical requirements for this position include but are not limited to:

• Must be able to lift 40 pounds frequently to load and unload customer orders, Sales Associates working in the Garden Center and Nursery departments will need to have the ability to lift 100 pounds and carry 50 pounds. 
• Ability to stand for extended periods of time.
• Ability to hear, understand and communicate orally and in writing to communicate with staff and customers a normal in-person and phone conversation.
• Ability to bend and twist, push and pull, stoop, and kneel.
• Ascend and descend ladder.
• Ability to work at heights.

License and Certificates:

• Must possess a current valid Colorado Driver’s License.

Rate of Pay: Dependent upon education and experience.