Customer Service Advisor - Automotive

The Assistant Service Manager (ASM) is responsible for supporting the

store locations goal of meeting or exceeding the sales AOP (Annual

Operating Plan) targets. The ASM supports these goals through leading

by example with a leadership style that focuses on protecting assets,

ensuring the optimal performance of an associate working on the

vehicles and understanding the need to schedule technicians based on

the business & customers needs. The ASM assists with maintaining a

safe and clean store and a service environment that delivers quality

work on time to the customer. In addition, the ASM will assist with

training and developing service department associates to keep their

vehicle knowledge and safety information up to date. The ASM will

also ensure that parts are in stock, the equipment is functioning

safely and within compliance guidelines.

* High School diploma or GED required

* Experience in the automotive industry in a lead or supervisory role desired

* Two or more years experience in the tire industry or automotive service industry required

* Working knowledge of Excel and of Microsoft Office products

* Understanding of inventory control methods and accountabilities

* Basic understanding of tires, tire related services, automotive services and of retail business environment

* Understanding of the financial impacts of pricing, discounting and margins

* Understanding of basic math principles

* Ability to communicate effectively with customers, associates and management

* Execute multiple tasks while maintaining attention to detail and composure

* Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry up to 60 lbs, and push/pull up to 60 pounds up to 2/3 of the workday

* Must also have the ability to lift/carry over 60 pounds and push/pull over 60 pounds up to 1/3 of the workday

* Valid drivers license and ability to operate company and customer vehicles