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Automotive Assistant Service Manager
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | ithaca, New York |
About this job
The Assistant Service Manager (ASM) is responsible for supporting the
store locations goal of meeting or exceeding the sales AOP (Annual
Operating Plan) targets. The ASM supports these goals through leading
by example with a leadership style that focuses on protecting assets,
ensuring the optimal performance of an associate working on the
vehicles and understanding the need to schedule technicians based on
the business & customers needs. The ASM assists with maintaining a
safe and clean store and a service environment that delivers quality
work on time to the customer. In addition, the ASM will assist with
training and developing service department associates to keep their
vehicle knowledge and safety information up to date. The ASM will
also ensure that parts are in stock, the equipment is functioning
safely and within compliance guidelines.
* High school diploma or GED preferred
* One year or more of retail sales experience with proven track record for selling
* Managing sales within a team or experience in a customer service environment where decision making and the workload was shared by a team
* Successful one-on-one interaction with customers where sale of a product or service occurred
* Prior experience maintaining a level of business acumen resulting in profitability through awareness of pricing, discounts and margins
* Ability to communicate or persuade people to generate sales in person or over the telephone as well as ability to follow established standards and policies
* Working knowledge of Excel and of Microsoft Office products
* Understanding of inventory control methods and accountabilities
* Basic understanding of tires, tire related services, automotive services and of retail business environment
* Understanding of the financial impacts of pricing, discounting and margins
* Basic math skills
* Ability to communicate effectively with customers, associates and management
* Execute multiple tasks while maintaining attention to detail and composure
* Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry up to 60 lbs, and push/pull up to 60 pounds up to 2/3 of the workday
* Must also have the ability to lift/carry over 60 pounds and push/pull over 60 pounds up to 1/3 of the workday
* Valid drivers license and ability to operate company and customer vehicles
store locations goal of meeting or exceeding the sales AOP (Annual
Operating Plan) targets. The ASM supports these goals through leading
by example with a leadership style that focuses on protecting assets,
ensuring the optimal performance of an associate working on the
vehicles and understanding the need to schedule technicians based on
the business & customers needs. The ASM assists with maintaining a
safe and clean store and a service environment that delivers quality
work on time to the customer. In addition, the ASM will assist with
training and developing service department associates to keep their
vehicle knowledge and safety information up to date. The ASM will
also ensure that parts are in stock, the equipment is functioning
safely and within compliance guidelines.
* High school diploma or GED preferred
* One year or more of retail sales experience with proven track record for selling
* Managing sales within a team or experience in a customer service environment where decision making and the workload was shared by a team
* Successful one-on-one interaction with customers where sale of a product or service occurred
* Prior experience maintaining a level of business acumen resulting in profitability through awareness of pricing, discounts and margins
* Ability to communicate or persuade people to generate sales in person or over the telephone as well as ability to follow established standards and policies
* Working knowledge of Excel and of Microsoft Office products
* Understanding of inventory control methods and accountabilities
* Basic understanding of tires, tire related services, automotive services and of retail business environment
* Understanding of the financial impacts of pricing, discounting and margins
* Basic math skills
* Ability to communicate effectively with customers, associates and management
* Execute multiple tasks while maintaining attention to detail and composure
* Ability to stand, walk, bend, kneel, crouch, twist, reach, grip, handle, lift/carry up to 60 lbs, and push/pull up to 60 pounds up to 2/3 of the workday
* Must also have the ability to lift/carry over 60 pounds and push/pull over 60 pounds up to 1/3 of the workday
* Valid drivers license and ability to operate company and customer vehicles
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