Laundry Associate (Part TIme) - Wyndham Worldmark Resort - Granby, CO

Summary

A

Laundry Attendant will support

general resort operations by washing and processing

laundry while maintaining resort quality standards. This position will

promote Resort Standards and effectively provide services personally or refer

requests to the appropriate department manager as needed to exceed guest

expectations.

Essential Job Functions

Responsibilities

include, but are not limited to:

*

Processes laundry to include loading,

operating and unloading washers and dryers: responsible for washing all soiled

linens, towels, napkins and tablecloths; and folding and ironing. Understand operation of washing machines and

dryers. Wash and dry all dirty linens, towels, rags, etc., as directed by

management. Clean dryer filter daily and maintain all equipment as trained.

Operate iron as per standard and ensure that it is shut off at the end of day. Maintain cleanliness

of laundry facility and all equipment . Store

linens in appropriate shelving. Treats reclaimed linens through spot removal and mending. Folds

laundry and stocks shelves. Assists in carrying out monthly linen inventory. Assist

in preparing and stocking of housekeeping carts. (55% time)

*

Maintain positive

customer and associate relationships: Respond appropriately to guest inquiries and concerns to

ensure total guest satisfaction. Handle guest issues to resolution in

effort to improve the guest experience and escalate

any outstanding guest inquiry or concern to management that may

require additional monitoring or follow-up. Make appropriate

service recovery recommendations. Promote team work

and quality service through daily communications and coordination with other

departments. (15% time)

Ensure compliance with : Internal

Audit, Quality Assurance, Loss Prevention, Resort Operating

Procedures, Guest Service Department Operating Procedure, and Standard

Operating Procedures. (15% time)

Build a "Count On Me" Culture : Continuously

exhibit the company's Count on Me philosophy; be responsive to the needs

of our guests, associates and all we come into contact with on the job, be

respectful in every way; deliver a great experience. (10% time)

Performs other duties as needed

(5% time)

Minimum

Requirements and Qualifications a)

Education

*

High

School diploma or equivalent

b)

Training requirements

*

N/A

c)

Knowledge and skills

*

Detail oriented with

organizational skills

*

Familiarity with cleaning products and equipment

*

Ability to read and comprehend routine instructions, short

correspondence and memos

*

Ability to give high priority to customer service

*

*

Must maintain a professional appearance and a Can-Do, positive

attitude towards all guests and staff

*

Must be people oriented and able to work independently or with

others as needed

d)

Technical Skills

*

General

cleaning concepts

*

Use

of laundry equipment

e)

Job experience

*

Six

months related housekeeping or laundry experience

Unless there is a legal requirement, experience will be accepted for the education requirement.