Claims Analyst Level II

A large financial institution in Hunt Valley, MD is looking for new Claims Analyst II to join their successful team!

Looking for:

• 2+ yrs. of customer service experience in call center environment
• 1+ yrs. of experience in the Banking/Finance industry
• Experience handling credit card claims is a plus!
• Excellent communication skills!

Shifts:

• 11:00am - 8:00pm | Sat, Mon, Tues, Thurs, Fri
• 10:00am - 7:00pm | sat, Mon, Tues, Wed, Fri

Placement type: Contract (Possible opportunities to go perm!)

Start date: 3/14

Claims Initiation Analyst II responsibilities: Receives incoming calls and assists customers with questions or issues regarding potential fraudulent activity on a deposit account (checking, savings) . Takes appropriate action based on an evaluation of the customer's needs which may include, filing a new claim(s), updating and follow-up on existing claim(s), and/or reviewing appeals on denied claims. Takes personal ownership to ensure that customer requests are processed quickly and efficiently, while maintaining compliance with industry regulations and bank procedures. Responsibilities include but are not limited to: initiating claims using multiple systems and tools, providing first call resolution on inquiries, and may assist the customer in resolving disputes directly with the merchant. May debit or credit customer's accounts, as appropriate. May research and resolve other general customer account inquiries as appropriate and/or escalate issues on the customer's behalf while providing world class customer service. Understand and adhere to established service level agreements and set appropriate expectation with the clients and customers regarding the claims process.

If you are interested, APPLY NOW! Interviews will begin soon!

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.