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in Pinellas Park, FL
Customer Service Representative - Full-time / Part-time
•30 days ago
Hours | Full-time, Part-time |
---|---|
Location | Pinellas Park, FL Pinellas Park, Florida |
About this job
-Answer incoming calls from customers who are inquiring about their energy bill
-Assist customers with questions about their account and rates they are being billed for their energy needs
-Educate new customers who are interested in enrolling about company services and the benefits of those features
-Update contact information including addresses, billing information, etc
-Toggle between multiple computer screens which contain information about customer account information, energy rate information, utility information, and billing information
-Retain customers who are trying to cancel services by offering promotions or rebates
-Upsell customers on new services that may benefit them
-Update new customer information in the company database system