Retail Customer Service Sr. Solution Analyst - Full-time / Part-time

As the nation's leading bottled water company, Nestl Waters North America is dedicated to providing customers with healthy hydration options. Alongside that, we're also committed to developing our people -- enabling them to make the most of the many elements that help them to succeed.

Nestl Waters consists of four business units: Corporate, Retail, Supply Chain and ReadyRefresh by Nestl. Whichever one of these areas you choose to join, you'll find yourself collaborating with a highly talented team on work that's challenging, engaging and incredibly rewarding. You'll be an essential element of our success: trusted, empowered and supported to make a lasting impact on the very future of our business. It's a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions -- all while delivering healthy hydration to millions of customers.

We are currently seeking a Senior Solution Analyst reporting to the Retail Customer Service Team Lead.

Key responsibilities for this position include but are not limited to:

Work closely with the business on process design, functional specifications, testing requirements, and user acceptance criteria.

Support Customer Life Cycle, and all other Customer Service (CS) data objects, and associated reporting

Support Order Management efficiencies within the Order to Cash End-to-End

Support Working Capital processes such as Credit Management, Accounts Receivable and Trade Assets

Lead and/or support design and testing integration for tasks and projects with EDI Team

Support day to day activities, including ticket resolution for CS team

Manage all CS testing cycles (regression testing, support pack testing etc.) integrating with other streams as necessary

Role coordination for CS team

Coordinate support for all innovation/renovation initiatives

Provide on-call support as needed

Back up internal team member support as necessary

Position based in Stamford - may require some travel to support business initiatives

Qualifications

Key qualifications for this position include but are not limited to:

Good understanding of Customer Service processes Must have high standards for providing service and work well in a team environment Minimum 5 years SAP experience, 2 years SAP SD preferred General knowledge of SAP tables and relationships Strong documentation and project management skills Proficiency in Microsoft Excel, Word, Access, Visio and Project Excellent written and verbal communication skills Ability to translate technical solutions into business language Analytical & creative problem solving skills Strong influencing skills Adherence to agreed methodology Flexibility and ability to work in ambiguous and changing environment Strong work ethic, self-motivated, excellent inter personal skills, and ability to work independently

We offer competitive pay based on education, experience, and other qualifications. We offer comprehensive benefits including medical, prescription, dental, vision, flex, life, disability, EAP, 401(k) with match, profit sharing, tuition reimbursement, paid vacation, and more.

Nestl Waters North America is the nation's leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills and Ice Mountain, Nestl Pure Life, S. Pellegrino, Perrier and Acqua Panna. Our tea brands are Nestea, Tradewinds and Sweet Leaf. We're passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship -- most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you'll receive a competitive total rewards package -- something that will provide you with the support you need to thrive both inside and outside of work. It's not just the work that you'll find fulfilling here though. As you build a career with us, you'll receive exactly the kind of benefits you'd expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at Nestl Waters?

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran