Support Group Specialist - Full-time / Part-time

Job description:

• Provide systems support assistance to business line partners that utilize the Small Business Loan Center (BBOs, Bankers, and their support staff)
• Communicate with both retail and business banking staff to respond to inquiries, resolve problems and provide basic troubleshooting support with navigating through a web based underwriting platform
• Responsible for ensuring compliance with both internal policies and customer service standards.
• Training will be provided on the systems but basic technical skills are required to be able to hit the ground running

Qualifications:

• Two or more years of RECENT experience in a customer service position
• In depth knowledge of systems and procedures, e.g., navigating, getting started
• Strong telephone and interpersonal skills
• Ability to handle difficult customer calls
• Proficient computer skills, especially Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Excellent time management skills needed in order to maximize the number of clients that can be assisted while maintaining a high level of customer service
• Ability to relay technical information in a manner that is clear and concise
• Detailed oriented and able to multi-task
• Proven ability to work in a medium to fast-paced environment and meet deadlines with a positive attitude

Education:

• High School diploma or equivalent

Schedule:

• Start time/end time: 7a-5p staggered shifts

Please submit resume to email listed!

About Aerotek: Aerotek, headquartered in Hanover, Md., is a leading provider of technical, professional and industrial staffing services. Established in 1983, Aerotek is an operating company of Allegis Group, the largest provider of staffing services in the U.S. Aerotek operates a network of more than 200 non-franchised offices throughout the U.S., Canada and Europe. For more information, visit aerotek.com. Aerotek is acting as an Employment Agency in relation to this vacancy.