Customer Service Representative (104882)

Are you ready to explore the corporate side of retail? The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, operating four major divisions -- Marmaxx (T.J. Maxx and Marshalls) and HomeGoods in the United States; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). In late 2012, we acquired Sierra Trading Post, an off-price, Internet retailer of apparel and home fashions, bringing it into our family of businesses. With over $27 billion in revenues in 2013, more than 3,200 stores, and approximately 191,000 Associates, success is always in style at TJX. We at TJX understand that both our customers and the talent pool from which our Associates come are increasingly diverse. Our core values of respect, integrity and fairness are inherent in the relationships we build with each other, our vendors and our customers. We are committed to leveraging the differences among our Associates and customers to create both a diversified mix of talent within TJX and a diversified mix of merchandise within our stores. We consider the unique views and opinions of our Associates to be key to our growth and success in the future.

Customer Service Representative 2nd shift, Marlborough, MA

Monday-Friday 10:30am-7:00pm/40 hours per week

Provides customer service support to Inbound Transportation vendors. Provides operational support to Transportation Planning Analysts. Performs systems administration duties to support vendor and operational needs. Ensures vendor compliance with systems protocols and corporate routing policies.

Major Areas of Responsibility

VENDOR SUPPORT: Provides a high level of customer service to vendors. Maintains on-line status of Automatic Call Distribution System (ACD) in response to incoming vendor routing calls and inquiries. Answers vendor questions relative to routing requests, purchase order start-ship and cancel dates, TJXLogistics.com website specifics, and POE shipments. Provides support to vendors using E-Routing (Delivery Management System) and assists vendors to achieve success in E-Routing. Confirms shipping authorization numbers and verifies carrier pick-up dates for vendors as needed.

SYSTEMS ADMINISTRATION: Performs systems administration duties to support vendor and operational needs. Educates and encourages problem vendors on the benefits and requirements of utilizing E-Routing. Explains systems security requirements required by Sarbanes-Oxley to vendors. Enters vendor-faxed routing requests in the Delivery Management System on an exception basis. Monitors the Fax Monitor application to ensure successful transmission of routing instructions to vendors and carriers.

OPERATIONAL SUPPORT: Provides operational support to the Inbound Transportation Planning Analysts relative to carrier/vendor routing, carrier service issues and problem resolution. Interacts with Planning Analysts relative to vendor issues on carrier pick ups and potential service issues. Receives direction and guidance from Planning Analyst to resolve vendor issues.

Special projects as assigned and monitor social media sites

Requirements

• 2 or more years of retail customer service experience and/or a call center environment is required
• Ability to Multitask
• Ability to confidentially interact with all levels of Management
• Ability to handle change/changes in priorities
• Must have strong communication skills, typing skills and pay excellent attention to detail
• Requires effective business writing skills and strong verbal communication skills
• Bilingual skills are a plus
• Holidays/OT may also be required during peak seasons
• Proficiency with MS Office
• High School Diploma or equivalent

What's In It For You?

At the TJX Companies, Inc., conveniently located directly off both the Mass Pike and Route 9, you'll not
only enjoy the security of working for a stable and profitable industry leader, but you'll also enjoy the benefits
that go along with it, such as: Medical/Dental/Life insurance,
Associate Discounts and a Savings/Profit Sharing 401(k) Plan.

Click Here for a full list of the benefits of working for The TJX Companies, Inc.

TJX is an equal opportunity employer committed to workplace diversity.

Posting Notes: Framingham || Massachusetts