Sr. Customer Support Representative

Want a career where you are empowered to make a difference? Want to work for a company that is environmentally responsible? Want to grow and develop on the job? If so, FedEx is the place for you! Every day FedEx delivers for its customers with transportation and business solutions. FedEx serves more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx employees. FedEx has over 300,000 talented employees who are tasked with making every FedEx experience outstanding. FedEx has been recognized on many different lists both for business success and for being a great employer. Here are some of the recognitions FedEx has received from the past couple of years: * FORTUNE Magazine: No. 8 among "World's Most Admired Companies" and No. 1 in the delivery industry (2014) * Glassdoor, Employees' Choice Awards: "Top 50 Best Places to Work" (2014) * FORTUNE Magazine: "100 Best Companies to Work For" (2013) * Computerworld: "100 Best Places to Work in IT" (2013) * Corporate Responsibility Magazine "100 Best Corporate Citizens" (2014) When 300,000 employees around the globe are all working together it is amazing what we can achieve! FedEx connects people and ideas. If you would like to make a difference on a global scale while receiving top notch benefits, competitive pay, and plenty of opportunities to develop, click 'Apply Now' and tell us more about yourself. Position Summary and Essential Duties To provide assistance to customers on delivery information and resolutions to service complaints; to communicate with customers experiencing service or delivery problems and to resolve the problems to the customer's satisfaction through researching, monitoring package movement through to delivery, and/or providing the necessary remedy to the customer's complaint. Job Specific Information Relocation assistance is not available Knowledge / Skills / Abilities Considered a Plus Handling inbound and/or outbound calls in a high volume call center environment Strong customer conflict resolution skills Network the position will support FedEx Express Domestic Trace Network Overview Handles customer calls for US domestic trace Qualifications High school diploma/GED. Four (4) years experience in a heavy customer contact environment. Must possess good pc skills and a thorough knowledge of windows based applications. Strong written and oral (telephone) communication skills. Willingness to work different shifts and weekends/holidays based on business needs. Ability to work variable shifts. Call Center Hours of Operation Monday -Friday 6:00AM-6:00PM (CST) Start Date of Position To Be Determined Training Dates for Position The position requires attending up to a 6 week mandatory training session Shift Hours for the Position Must be able to work an 8 hour shift within the hours of operation EEO Statement FedEx is an equal opportunity/affirmative action employer (minorities/females/disability/veterans) that is committed to diversifying its workforce.