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Loss Prevention Associate - McKinley Mall
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | blasdell, New York |
About this job
General Description
Responsibilities:
Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from LP management to monitor team member activity as needed, reports infractions of company policy to LP and/or store management.
Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to LP management or Market Investigations as needed.
Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
Supports Internal investigations: Takes direction from LP management to collect evidence regarding internal investigations, acts as an interview witness as needed
Skills and Characteristics:
LP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements
Balanced Temperament -- Maintains composure and handle high stress situations in a calm/effective manner...handles difficult situations with discretion.
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Job Title: Loss Prevention Associate - McKinley Mall
Location: Blasdell, NY, United States - McKinley Mall 6 McKinley Mall
Job ID: 1009659
J.C. Penney Company Inc.
Plano, Texas
Responsibilities:
Supports Shrinkage and Safety Awareness programs: Aids Store Management to communicate current shrinkage and safety topics.
Conducting surveillance: Observes customer's and contractor's (CCTV/floor) activities to detect theft, fraud or suspicious activity, collects investigative intelligence related to ORC activity and fraud, takes direction from LP management to monitor team member activity as needed, reports infractions of company policy to LP and/or store management.
Detaining and Interviewing suspects: Conducts interviews in accordance with local laws and Company policy on customers and contractors suspected of theft, reports suspected fraud to LP management or Market Investigations as needed.
Maintaining records: Creates and manages records using approved Company methods, proper retention of evidence and disposition of recovered merchandise.
Participating in Court Hearings: Attends hearings, updates appropriated files and maintains relationships with local law enforcement.
Supports Safety programs: Identifies and address potential hazards to customers and associates, takes initiative to correct minor hazards, conducts incident investigations and completes associated reports.
Supports Internal investigations: Takes direction from LP management to collect evidence regarding internal investigations, acts as an interview witness as needed
Skills and Characteristics:
LP knowledge- Learn and stay up to date on Company policy and procedures relating to loss prevention and relevant local legal requirements
Balanced Temperament -- Maintains composure and handle high stress situations in a calm/effective manner...handles difficult situations with discretion.
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency
Job Title: Loss Prevention Associate - McKinley Mall
Location: Blasdell, NY, United States - McKinley Mall 6 McKinley Mall
Job ID: 1009659
J.C. Penney Company Inc.
Plano, Texas
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