The job below is no longer available.
Care Management Associate
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | Blue Bell, Pennsylvania |
About this job
POSITION SUMMARY
This position is a hybrid of an Inbound/Outbound Queue Associate and Care Management Associate position where you'll be based a on queue phone that incorporates a multi-functional mix of tasks that are both on the queue and off the queue work. This position will be receiving inbound calls, and also making outbound calls to providers and members.
BACKGROUND/EXPERIENCE desired:
2-4 years experience in Customer Service - required 1-3 years experience in a Medical Setting - preferred
SCHEDULE
Please note that the hours of this role will be Monday - Friday, 12:30P - 9P
EDUCATION
The level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
LICENSES AND CERTIFICATIONS
Customer Service/Associate Customer Service Specialist is desired
REQUIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
Service/Working Across Boundaries/FOUNDATION
DESIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Handling Service Challenges/FOUNDATION
ADDITIONAL JOB INFORMATION
Office setting on a Phone queue, must love phone customer service and have a clear upbeat phone presentation. Candidate must have good computer skills and able to work until 7pm and cover Sat. shifts.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Employment Type Regular Career Band Description Business Support & Technical
This position is a hybrid of an Inbound/Outbound Queue Associate and Care Management Associate position where you'll be based a on queue phone that incorporates a multi-functional mix of tasks that are both on the queue and off the queue work. This position will be receiving inbound calls, and also making outbound calls to providers and members.
BACKGROUND/EXPERIENCE desired:
2-4 years experience in Customer Service - required 1-3 years experience in a Medical Setting - preferred
SCHEDULE
Please note that the hours of this role will be Monday - Friday, 12:30P - 9P
EDUCATION
The level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience.
LICENSES AND CERTIFICATIONS
Customer Service/Associate Customer Service Specialist is desired
REQUIRED SKILLS
Service/Demonstrating Service Discipline/FOUNDATION
Service/Working Across Boundaries/FOUNDATION
DESIRED SKILLS
Service/Creating a Differentiated Service Experience/ADVANCED
Service/Handling Service Challenges/FOUNDATION
ADDITIONAL JOB INFORMATION
Office setting on a Phone queue, must love phone customer service and have a clear upbeat phone presentation. Candidate must have good computer skills and able to work until 7pm and cover Sat. shifts.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
We conduct pre-employment drug and background testing. Benefit eligibility may vary by position. Click here to review the benefits associated with this position. Employment Type Regular Career Band Description Business Support & Technical
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