Servers - Full-time / Part-time

DESCRIPTION

The Server is responsible for providing excellent guest service by engaging the guest, describing food/beverage, taking orders, efficiently delivering food and accepting payment. This position is critical to Buffalo Wild Wings; the server impacts the restaurant by delighting guests, supporting team members, and ensuring alcohol compliance and revenue growth.

RESPONSIBILITIES:

GUEST

• Engages and ensures guests are delighted thus inspiring loyalty and repeat business.
• Informs guests of specials and/or promotions, answers questions and makes suggestions when asked.
• Uses up-selling techniques with every guest to enhance experience.
• Addresses guest concerns and informs manager.

TEAM

•    Promotes excellence, cooperation and teamwork within the company.
•    Supports and assists team members.

OPERATIONS

• Sets-up, maintains and operates dining and bar areas.
• Checks Guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages.
• Adheres to standardized portion sizes, quality standards and department rules and procedures.
• Takes drink and food orders and accurately inputs into register system.
• Ensures the correct drinks and food ordered are delivered to the table/guest.
• Collects payment and makes correct change or processes credit card transactions.
• Practices safe food handling and cleanliness standards at all times.
• Sweeps, wet mops and/or brushes floors, as needed or directed by manager. Posts ‘wet floor’ sign to mopped floors.
• Busses tables and ensures marketing materials and menus are positioned appropriately.
• Ensures PCI credit card compliance.
• Unloads trucks, pallets, and cases of food and beverage and puts in assigned locations.

• Guest service mentality; has a genuine desire to serve the customer.
• Strong verbal communication and listening skills.
• Self starter who is energetic and flexible.
• Maintains a calm, tactful demeanor when dealing with difficult situations
• Prioritizes responsibilities and achieves results through multi tasking
• Forms strong working relationships within team.
• Identifies additional tasks to be completed and willingly assists others.
• Follows direction with focused attention.
• Basic knowledge of beer, wine and spirits and standard drink recipes required.
• Minimum one year of experience in a server position within the restaurant business preferred.  
• Must be able to stand and exert fast-paced mobility for periods of up to 4 hours in length.

• Checks guest identification to ensure they meet minimum 40 year age requirements for consumption of alcoholic beverages 100% of time.
• Ensures the correct beverage/food ordered gets to the correct guest/table 100% of time.
• Becomes serve safe alcohol certified within 30 days of hire.
• Practices serve safe alcohol techniques.
• Greet guests with in one minute of being seated.
• Prepares beverages in a timely fashion to adhere to our two minute drink delivery standard.
• Utilizes all compliance systems and procedures with 100% integrity.
• Collects payment and makes correct change with no shortage over $5.00.
• Follows opening, closing and cleaning checklists on a daily basis.
• Ensures PCI Compliance of credit card information 100% of the time.
• Passes position/menu knowledge tests within two attempts with 100% accuracy.

Requirements

Standing/Walking: Remaining on one’s feet

in an upright position at a workstation or moving about in a work area.

Sitting: Remaining in a normal seated position.

Carrying: Moving an object usually by holding it in hands or arms, or on shoulders.

Lifting: Raising an object from one level to another with hands or arms and/or shoulders, back and legs. Must be able to lift items up to 25 pounds.

Pushing/Pulling: Exerting force upon an object so that object moves away from/towards the force

Stooping; Bending body downward and forward by bending spine at waist.

 Bending: Bending knees to come to rest on knees or knee.

 Reaching; Extending hands or arms in any direction.

Handling; Seizing, holding, grasping, turning or otherwise performing precision work with hands.

Bending/Twisting; Continual intermittent twisting of the spine.

Talking; Expressing or exchanging ideas by means of the spoken work.

Hearing; Receiving detailed information through oral communication.

 Vision; Clarity of vision at near or far distances.

 Computer usage or other special equipment operated.