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Scheduling Coordinator - Full-time / Part-time
•30 days ago
| Hours | Full-time, Part-time |
|---|---|
| Location | 197 - 20852 Rockville, Maryland |
About this job
Hours: Monday, Tuesday 8:30am-5:30pm
Location: 2439 Linden Lane, Silver Spring, MD 20910; www.HomeInstead.com/197
Submit resume/salary requirements to patty.mascari@homeinstead.com; no phone calls please.
Mission: Enhancing the lives of aging adults and their families
Core Values:
Position: Scheduling Coordinator
Reports to: Client Services Manager
Primary Responsibilities:
Secondary Responsibilities:
Qualifications:
● High school diploma ● Problem solver, detailed oriented, people person
● Scheduling experience preferred ● Computer proficient
● Successfully pass a background check
● Team player
Submit resume/salary requirements to patty.mascari@homeinstead.com; no phone calls please.
Mission: Enhancing the lives of aging adults and their families
Core Values:
- Treat each other with dignity and respect
- Encourage growth in ourselves and others
- Build value in our service to others
Position: Scheduling Coordinator
Reports to: Client Services Manager
Primary Responsibilities:
- Staff new client assignments with appropriate caregiver(s). Staff existing client assignments with substitute caregiver(s) whenever caregiver(s) is ill, on vacation, etc. Making excellent caregiver/client match is key.
- Communicate name of caregiver(s) to client and/or primary contact and provide details of client assignment.
- Communicate name of caregiver(s) and Client Ambassador to client or primary contact. Follow up within 24 hours of placement to determine satisfaction.
- Follow up with caregiver(s) within 24 hours of placement, to determine satisfaction. Report any client challenges to Client Services Manager.
- Document all caregiver and client discussions (including scheduling changes, call outs and cancellations, etc.) in ClearCare.
- Respond to any client or caregiver scheduling phone calls.
- Determine, with assistance from Client Services Manager: Caregiver of the Week, Caregiver of the Month, and Caregiver of the Year.
Secondary Responsibilities:
- Attend periodic training and other company events.
- Assist with other duties and special projects.
Qualifications:
● High school diploma ● Problem solver, detailed oriented, people person
● Scheduling experience preferred ● Computer proficient
● Successfully pass a background check
● Team player
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