Server

SERVER

GENERAL PURPOSE

Under general supervision, provides prompt and courteous food service to restaurant customers.

ESSENTIAL DUTIES/RESPONSIBILITIES

• Greets and takes food and drink orders from restaurant customers, serving the orders and accommodating special needs/requests.  Remains attentive to the customers throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.

• Completes all restocking and cleaning duties by performing opening and closing sidework as instructed.

• Memorizes menu items, recipes and daily specials in order to answer questions and make recommendation to customers.

• Maintains cleanliness standards in restaurant, waitstation and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy state and local health board requirements.

• Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed.

• Receives proper payment from guest and ensures accuracy of guest check and method of payment in order to safeguard customer and company.

• Attends all pre-meal and departmental meetings in person in order to enhance communications and gain knowledge of products, service and facility.

• Responds to customer inquiries and comments in person and on phone by providing timely and knowledgeable information in order to provide quality customer service.

• Presents a clean and professional appearance at all times.

• Maintains a friendly, cheerful and courteous demeanor at all times.

• Performs other duties as assigned, requested or deemed necessary by management.

SUPERVISORY DUTIES - None

JOB QUALIFICATIONS

Knowledge

• Must have basic knowledge of customer service principles, the food server function and restaurant and kitchen operations.

• Must know standard cash-handling procedures.

• Must be fluent in oral and written English.

Skills

• Must have vision ability to clearly see detailed guest checks, computer print outs, written instructions and to observe entire restaurant in dimly lit conditions.

• Must have manual coordination to punch buttons, grasp items in hand, and to balance and carry trays loaded with food and beverages.

Abilities

• Must have ability to perform multiple tasks at one time, must be able to follow verbal and written instruction, and be able to communicate both verbally and in writing.

• Must be highly organized and able to pay attention to sound and sight details in crowded and noisy situations, particularly when handling multiple tasks.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

Education/Formal Training

None

Experience

Previous experience in similar position of 3 months or longer.

Materials/Equipment Used

Computerized order machine, basic writing materials, restaurant equipment including but not limited to coffee machines, ice machines, toasters and beverage dispensers.

Environment

Physically strenuous - prolonged standing, walking, lifting and carrying throughout entire shift in indoor environment.

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