Area Director of Housekeeping - The Arrabelle and Ritz-Carlton Residences - Full-time / Part-time

Reach Your Peak at Vail Resorts. You're someone who pushes boundaries and challenges the status quo. You're brave, ambitious and passionate in everything you do. And we want you on our team. Pursue your fullest potential and never settle in the quest to deliver extraordinary guest service. Join one of the world's 50 most innovative companies as named by Fast Company, re-imagine a mountain resort experience with us. Welcome to Vail Resorts. Reach Your Peak.

 

 

 

Area Director of Housekeeping - The Arrabelle and Ritz-Carlton Residences

 

Responsible for managing the daily operations of the Housekeeping department, including the laundry, to ensure the highest levels of cleanliness and guest satisfaction are maintained. This position will provide supervision of guest rooms and public areas, and direction for all housekeeping activities including scheduling, staffing, room inspections, training and development of employees.  This person will also be responsible for the deep cleans, tracking of lost and found, inventories, owner housekeeping billing, guest services,pre-cons and client representation as well as all offsite rental operations housekeeping. 

 

Job Duties:

• Housekeeping management of Game Creek, Gore Creek, Ritz and Landmark rental properties and homecares
• Owner billing and satisfaction
• Guest Services, including guest follow up, rebound reports and client representation to group contacts
• Public Area, lobby, landings, storage closets and guestroom cleanliness. 
• Brand standards passing score, auditing and maintaining this standard in all hotel areas
• High level of productivity
• Staffing and training, scheduling
• Capital planning, budgeting and forecasting
• Linen inventories x2 annually
• Manage your expenses and labor costs including temp labor and H2B labor
• High level of organization with owner billiing on time, out of order communications and guest follow ups
• Uniform system management and tracking/inventory
• Laundry operations(staffing, training, purchasing)
• High level of accountability for training and standards
• Provides supervision and direction for all Housekeeping activities of the hotel to ensure the highest levels of cleanliness and guest satisfaction are maintained.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Monitor house count and make staffing adjustments accordingly.
• Analyze data and compile reports on expenditures, wages, labor, supplies, etc. in relation to hotel financial forecasts and budget. 
• Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and materials. 
• Continuous visual inspection of guest rooms and public space areas including restaurants, lounges, meeting rooms, etc.
• Celebrates successes and publicly recognizes the contributions of team members.
• Investigates complaints, evaluates corrective actions, and implements plan to resolve and de-escalate conflicts.
• Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations.
• Communicate effectively, both verbally and in writing to provide clear direction in assigning and instructing housekeeping and laundry staff in details of work. 
• Manage finances of housekeeping and laundry operations including budget and inventory controls.  Establish and maintain adequate supplies for efficient operation of the department.
• Prepares professional correspondence for customers, internal booking reports and file maintenance.  Prepares and adheres to department budget. 
• Provide staffing, training, counseling and performance reviews for the housekeeping department.
• Ensures employees understand expectations and parameters.
• Evaluate condition of furniture, fixtures, decor, etc.  Make recommendations and assist in the coordination of rehab projects.
• Develops strong working relationships with other department managers and directors to ensure communication and teamwork is at an optimum.
• Complies with all Resort policies, procedures and standards of operation.
• Empowers associates to provide excellent customer service.
• Ensures the Housekeeping Department leads the charge in regard to recycling efforts and environmental initatives. 
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Performs any additional tasks or projects as required.

 

Job Requirements:

• High school degree, bachelors preferred
• minimum of 2 years in guest service
• minimum of 2 years in a leadership position
• Proficient with Microsoft Word, Excel, Outlook
• Spanish preferred

Be a part of the resort where it all started. Imagine belonging to a team that delivers the life of luxury to its guests while infusing the mountain lifestyle in every experience. Are you someone that never settles for second best? Take your mountain exploration to the next level and join a passionate group of people who thrive on extraordinary customer service. Come help us deliver unparalleled adventures in a place that is unrivaled and unflinching. Join the team at Vail – a place that’s Like Nothing on Earth.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 120400