Retail Associate - Chocolateer - Part-time

We have a part-time opening for a Retail Associate - Chocolateer.

Must be able to work various shifts per week and be available weekdays and weekends.

• Must have 1 or more years experience.
• Be authorized to work in the United States.
• Background check required.

Retail Associate - Chocolateer – The Great Mall, Milpitas

Ghirardelli Chocolate Shop in the Great Mall of Milpitas is looking for outgoing, friendly, energetic, professional employees for the position of Retail Associate - Chocolateer to cashier, and work in the retail area as we prepare, merchandise, and sell our legendary line of chocolate confections, and retail products. Exceptional Guest Service skills required. 

The ideal candidate will have a pleasant demeanor, the ability to master Basic math computation, strong oral and written communication skills. Currently we are hiring to fill morning shifts; however, the ideal candidate will be available to work, nights, weekends and holidays.  Quality and premium guest service is the cornerstone of our business.  If you love Chocolate, have the ability to deliver exceptional guest service and are looking for an opportunity to work in a fun and professional atmosphere, then apply today! We want to talk to you! 

Key Job Responsibilities:

Cashiering

• Satisfy each Guest using both verbal and non-verbal communication in a positive manner during the entire course of the transaction
• Process purchases according to Company guidelines and protocols
• Bag purchases according to Company guidelines and Guest requirements
• Entice Guests and increase Check Transactions utilizing Up-sell techniques
• Effective management of all cash handling and credit card processing procedures utilizing Company Procedures and best practices

Stocking and Pre-packing

• Assemble various proprietary retail items per the Recipe Guidelines
• Maintain adequate supply of all retail product both on the sales floor and in back stock
• Ensure all product is appropriately priced and signed per Company Guidelines and State/Local Weights and Measurements requirements
• Maintain sales floor and products to Company Standards of cleanliness, arrangement, and display

Guest Service

• Utilize Company Best Practices of Guest Satisfaction by working with Guests on the sales floor
• Maintain detailed knowledge of all products, pricing, and Company History
• Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
• Maintain professional demeanor in all inquiries and encounters with Guests
• Utilize the approved Company Protocol when answering the shop phone
• Assist Co-workers, Supervisor, and Management in providing superior Guest Service
• Gift-wrap as needed , items for sale per Company Guidelines and Standards
• Offer samples of approved product to all Guests

Maintenance and Sanitation

• Maintain levels of sanitation and cleanliness in regards to floors and trash receptacles
• Maintain the stockroom in a clean and orderly fashion per Company Guidelines
• Follow Food Safety guidelines for product safety
• Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
• Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition

Skills Required

• Basic math computation skills relevant to the requirements of the position
• Strong oral and written communication skills relevant to the requirements of the position
• Verbal and Written English language skills at a minimum of an 8th grade equivalent
• Ability to work with little or no supervision
• Ability to work with a diverse work team and meet adversity with professionalism
• Ability to manage time effectively
• Computer literacy in register systems
• Knowledge of POS systems
• A Propensity to provide Superior Guest Service
• Maintain smile and pleasant demeanor

Qualified applicants will be contacted for an interview.

Ghirardelli maintains a Drug Free Workplace Policy, and therefore will require a drug test of any applicant that has received a conditional offer of employment.